Regional Service Technician Coatings

Job Summary
Provide field-based installation, training, demonstrations, and technical support for Ultimate Linings customers. This role ensures proper equipment setup, application execution, and long-term customer success through hands-on support, troubleshooting, and education.

Key Responsibility
Equipment Installation & Customer Training

Lead installation of plural component spray equipment

• Prepare customers for installation (booth, power, air, materials)
• Train customers on:
• Equipment operation and maintenance
• Proper coating application per TDS and specifications
• Surface preparation requirements
• Provide all required technical documentation

Application Demonstrations & Trials

• Conduct product demonstrations and field trials
• Partner with Sales to ensure successful evaluations
• Communicate product performance, chemistry, and advantages

Troubleshooting & Failure Analysis

• Perform root cause analysis of coating failures
• Identify issues related to:
• Application technique
• Equipment setup
• Surface preparation
• Provide corrective actions and best practice recommendations

Customer Support & Service

• Provide ongoing technical support:
• On-site service and repairs
• Phone support through UL technical call center
• Conduct periodic customer visits
• Deliver ongoing training on application and equipment

Cross-Functional Support

• Support internal teams as needed:
  • Sales
  • Product Development
  • GFX Lab
  • Line-X

Qualifications

Education
Minimum Required:

• High school diploma or equivalent
• Relevant field experience

Preferred:

• Certifications
• AMPP (SSPC/NACE), PDA

Experience

Minimum Required:

• 4+ years in protective coatings, polyurea/polyurethane, or related field
• Hands-on experience with plural component spray equipment (Graco preferred)

Job Specific Skills

Minimum Required:

Strong working knowledge of:

• Polyurea and polyurethane coating systems
• Surface preparation standards and impact on coating performance

Hands-on experience with:

• Plural component spray equipment (Graco XP, Reactor, etc.)
• Spray gun operation, rebuild, and troubleshooting

Ability to:

• Diagnose and resolve field issues related to:
  • Equipment function
  • Material processing
  • Application technique
• Perform root cause analysis on coating failures
• Train customers in both classroom and hands-on environments

Technical understanding of:

• Basic hydraulics and pressure systems
• Electrical components and controls in spray equipment

Strong communication skills:

• Ability to explain complex technical topics to customers
• Provide clear, actionable guidance in high-pressure situations

Organizational and work style:

• Highly detail-oriented
• Able to manage multiple projects and travel schedules
• Works effectively independently and within a team

Preferred:

Certifications:

• AMPP (SSPC/NACE)
• PDA or AAMP

Experience with:

• High-pressure coating application in industrial environments
• Failure analysis reporting and documentation

Familiarity with:

• Industry standards (ASTM, AMPP, SSPC)
• Coating specifications and inspection methods

Communication & Working Relationships

Internal:

• Technical Services
• Sales
• Innovation / R&D

External:

• New and existing customers.

Working Conditions

• Frequent travel (estimated 50–75%)
• Combination of field and office environments
• Exposure to:
  • Industrial coatings (polyurea, primers, solvents)
  • Equipment operation environments
• Physical requirements:
  • Standing, lifting, and working in shop/field conditions