Regional Showroom Manager-Central Region

Who We Are:

With 44 locations throughout Pennsylvania, New Jersey, Maryland, Delaware and West Virginia and a team over 500+ strong, APR Supply Co. is a premier full-service distributor of plumbing, HVAC and hydronic supplies.

Customer, Accountability, Excellence, and Results. These are the core values that APR Supply Co. centers our business upon. By purposely placing the customer first, APR has been able to achieve the level of success we enjoy today. Eligible applicants are expected to adhere to those values, and work alongside a team whose mission is to Create Enthusiastic Customers.

Reporting to the Regional Sales Leader and working in functional alignment with the Director of Showrooms and Showroom Operations Manager, the Regional Showroom Manager translates showroom strategy into daily execution, communicates regional wins, risks, and opportunities, and ensures follow-through on priorities. Approximately 70% of the role is dedicated to home showroom leadership and personal production, with 30% dedicated to regional leadership, coaching, and support.

Core Responsibilities:

Home Showroom Leadership

· Lead the daily performance and execution of the assigned home showroom.

· Maintain personal customer relationships, sales production, and project responsibilities.

· Model the sales behaviors, CRM discipline, operational standards, showroom presentation, and customer experience expected across the market.

· Develop and coach the home showroom team while fostering a positive, accountable, and collaborative culture.

· Maintain the home showroom as the standard of excellence and a working example of successful showroom execution.

Regional Showroom Leadership:

· Provide regular coaching, training, and operational guidance to showroom teammates across the assigned region.

· Review sales performance and pipeline activity, coach teammates on opportunities, and support execution of regional sales goals and showroom priorities.

· Manage showroom scheduling, approve timekeeping and time-off requests, and ensure approved time off and coverage arrangements are accurately reflected on the designated calendar.

· Coordinate with Location and Area Leaders to maintain appropriate showroom coverage and communicate staffing needs.

· Reinforce showroom SOPs, sales processes, CRM discipline, and customer experience expectations across locations.

· Support onboarding and development of showroom talent, partnering with Senior Kitchen & Bath Designers on technical and design development.

· Visit each assigned showroom at least once per month. Maintain additional coaching and communication through Microsoft Teams, individual conversations, or team meetings as appropriate.

· Regularly review showroom performance, wins, risks, and opportunities with the Regional Sales Leader—or Regional Director where applicable—and the Director of Showrooms and Showroom Operations Manager, ensuring appropriate visibility and follow-through.

· Identify performance concerns, provide coaching and feedback, and partner with the reporting leader and Human Resources on formal performance management or disciplinary action as appropriate.

· Participate in Showroom L10 meetings and own and complete quarterly Rocks as assigned to support showroom segment goals.

· Perform other duties as assigned in support of showroom operations and regional business objectives.

Systems and Accountability:

Advanced proficiency in 2020 Flex design software is required, along with working proficiency in Salesforce (CRM), Eclipse (ERP), and APR showroom SOPs.

The role is approximately 70% focused on home showroom leadership and personal production and 30% focused on regional showroom leadership, coaching, and support. This allocation may shift based on staffing, business needs, and regional priorities.