Regional Store Manager
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Department: Retail Operations
Reports To: Director of Retail Operations
Supervises: Store Directors (All Locations)
Position Summary
The Regional Store Manager oversees operational performance, leadership development, and execution of company standards across all store locations. This role is responsible for ensuring stores achieve sales and profitability goals, maintain strong customer experience, and operate in compliance with company policies and procedures.
The Regional Store Manager regularly visits stores to evaluate store conditions, merchandising, service levels, and operational performance. This position coaches and develops Store Directors and leadership teams, provides accountability, and supports consistent execution of company standards across all locations. The role partners with corporate departments including HR, Asset Protection, and Quality Control to improve operational consistency, reduce shrink, and strengthen leadership capability.
Operational Leadership
- Conduct regular store visits and operational walkthroughs across all locations
- Evaluate store readiness (opening and closing conditions, merchandising, staffing coverage)
- Ensure stores are clean, organized, safe, and fully stocked
- Hold Store Directors accountable for operational standards and productivity
- Support execution of company initiatives and operational changes
Store Audits & Compliance
- Perform scheduled and unscheduled store audits and walkthroughs
- Evaluate backrooms, coolers, sales floor, and safety conditions
- Partner with Quality Control and Safety teams to ensure compliance
- Verify completion of incident reports, safety inspections, and corrective actions
- Ensure adherence to company policies, procedures, and labor guidelines
Merchandising & Store Conditions
- Establish merchandising expectations across departments
- Ensure displays meet company presentation standards
- Monitor product quality, freshness, and shelf presentation
- Review store appearance during peak and non-peak hours
- Provide corrective coaching when standards are not met
Financial Performance
- Monitor store KPIs including Sales, Gross Profit, Payroll %, and Supplies %
- Review weekly flash reports and monthly P&L statements with Store Directors
- Develop action plans for underperforming stores
- Support Store Directors in achieving financial and operational targets
Leadership Development
- Coach and mentor Store Directors and department leadership
- Conduct regular 1:1 development meetings
- Identify and develop high-potential employees
- Support onboarding and leadership training programs
- Participate in performance evaluations and accountability conversations
Meetings & Communication
- Lead regular performance meetings with Store Directors
- Participate in leadership meetings with Director of Retail Operations and Asset Protection
- Communicate company initiatives and expectations to store leadership teams
- Promote consistent communication across all locations
Training & Culture
- Reinforce company standards and leadership expectations
- Support training programs for Store Directors, Managers, and Leads
- Ensure onboarding and retraining occur when necessary
- Promote accountability, engagement, and positive team culture
Projects & Corporate Initiatives
- Assist corporate leadership with implementation of company projects at the store level
- Monitor execution and provide feedback on rollout effectiveness
- Support cross-department initiatives (HR, Marketing, Operations, AP)
Expectations
- Maintain consistent operational standards across all stores
- Improve sales performance and profitability
- Reduce shrink and operational errors
- Develop strong Store Directors and leadership bench strength
- Promote a culture of accountability and customer service excellence
Qualifications
- Previous experience as a Store Director or multi-unit retail manager required
- Strong knowledge of grocery retail operations (grocery, meat, and kitchen preferred)
- Leadership coaching and performance management experience
- Bilingual preferred (English & Creole/Spanish/Portuguese)
- Strong organizational, communication, and problem-solving skills
- Proficiency in Microsoft 365
Working Conditions
- Frequent travel between store locations
- Standing, walking, lifting up to 50 lbs
- Exposure to varying temperatures (sales floor, backrooms, coolers, freezers, kitchens)
- Ability to respond to operational and safety issues