Regional Support Technician

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

Key Responsibilities:

• Provide on-site vehicle repair service for end customer

• Offer remote technical support end customer to solve the technical problem

• Drive quality and R&D resources from headquarters to promptly respond to and address market issues escalated form customer

• Use big data platforms for remote diagnostic analysis, to predict vehicle problems, offer
  technical solutions, and track real-time vehicle handling progress

• Collect vehicle quality issues through multiple channels, push for improvements at the
  source, and validate the effectiveness of market solutions

• Closely work together with Area Service Managers, AS Field Engineers and the entire technical and warranty team

• Closely work together with the BYD & Denza department

• Perform on site technical support during launch and other events where Denza products are being displayed

• Ensure together with the Field Engineers that any software update or other quality related update is tested and verified prior to its release

Skills, Qualifications, and Experience Required:

• Solid knowledge of mechanical and electrical systems.

• Fluent in Dutch or French and English; Chinese language skills are a strong plus.

• Excellent communication skills with a strong problem-solving mindset.

• A strong team player with the ability to work independently on technical issues.

• Valid driving license and certification for high-voltage system operations.

• Willingness to travel frequently to provide on-site support.

• Prior experience in electric vehicle aftersales service is highly preferred.

We Offer:

• Competitive remuneration based on performance and experience.

• Opportunities for department and company-wide team building events.

• A chance to contribute to the transition towards zero-emission transportation and the decarbonization of the economy.

Location: Belgium
Type of Employment: Full-time