Regional Technical Manager
Location: Jurong East
Industry: Kitchen Appliances
Salary: up to $6500 + transport allowance
Regional travelling SEA (up to 50%)
Based in Singapore, the Technical Manager reports to the Service Manager and he is in close contact with sales colleagues in his assigned territories. His tasks include provision of support in all technical enquires, improvement of the product, as well as the service quality by taking care of technical trainings, product quality as well as partner performance monitoring.
Main Responsibilities
Manages and develops an efficient and long-term service network of Company Service Partners.
Trains technical staffs of the Service Partners.
Provides consultation in technical questions and issues by phone or on-site.
Handles installation services enquires or provides consultation services on-site.
Administers and follow up of warranty notifications.
Reports and tracks quality issues.
Coaches and conducts audit of the Service Partners.
Conducts customer visits.
Manages customers account with Preventive Maintenance packages.
Participates in exhibitions and trade fairs.
Translates technical documents into Bahasa Indonesia/Melayu (preferred due to market coverage)
Drives installations reporting in the region.
Requirements
5+ years of relevant experience with minimum Diploma in Electrical/Mechatronic Engineering or similar.
Well-grounded technical know-how (Electrical-Mechanical) paired with advisory skills.
Understands technical questions and issues and able to explain complex technical information in an understandable way.
Experience in conducting training courses (i.e. Classroom, on-the-job and webinar).
Experience in the field of technical service as well as in the dealing with dealer/service partner networks.
IT-Savvy (Basic Network Connectivity, MS Office, SAP preferred).
Willingness to travel (i.e. up to 50%).
Proactive, enthusiastic, open minded and customer-oriented
Must have English (Spoken and Written)
Good to have - Bahasa Indonesia/Melayu (Spoken and Written) due to market requirement
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Alternatively, you may wish to email your resume in a detailed Word format to debbie@peopleprofilers.com
We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705
Tel: 6950 9748
debbie@peopleprofilers.com
Consultant in charge: So Boon Shyen, Debbie
EA Licence Number: 02C4944
Registration Number: R1111376