REGISTERED NURSE

DEPARTMENT: Nursing- Internal Medicine

REPORTS TO: Provider/Director of Nursing

SUMMARY: The Registered Nurse is responsible for managing patient telephone calls and assisting the physician with patient care in the office setting.

HOURs: Monday, Wednesday, Thursday, Friday

DUTIES AND RESPONSIBILITIES:

• Handles all patients’ clinical telephone calls.
• Provides counseling of the patient’s family regarding illness/injury and any other patient care related questions.
• Advises patients according to established clinical protocols when physician input is not required.
• Monitors laboratory, x-ray, ECG results and other pertinent medical data under physician guidance.
• Completes referrals.
• Completes STAT prior authorizations.
• Monitors/manages health maintenance topics on designated patient panel.
• Greets and escorts patients to exam rooms.
• Notes patients’ chief complaint/purpose for visit and sets up exam room accordingly.
• Interviews patients, measures vital signs such as pulse rate, temperature, blood pressure, weight and height; and records the information on the patients’ charts.
• Gives injections and other medications under physician supervision, when applicable.
• Instructs patients regarding preparation for tests and procedures.
• Records laboratory, x-ray, ECG results and other pertinent medical data in patients’ charts.
• Handles the incoming and outgoing mail, making sure the doctors sees all necessary information.
• Calls in prescriptions and refills to pharmacies.
• Schedules special appointments (i.e. follow-up, referrals, surgeries, x-ray, and lab).
• Assesses and schedules appointments for patients who must be seen same day.
• Consults other departments regarding patient care matters.
• Speaks to callers, patients, physicians, other staff and anyone they interact with during their assigned work hours in a polite, courteous, understandable manner that projects Primary Care Associates interest in providing high quality customer service.
• Completes assigned duties in a timely, accurate manner.
• Demonstrates a team spirit through cooperative, supportive professional work relationships.
• Complies with company policies and procedures.
• Maintains regular scheduled hours.
• Maintains confidentiality of patient information.
• Performs other related duties as assigned by management.