Registered Nurse

About Redion

Redion is a global care, assistance, and travel insurance provider, helping people stay protected and supported wherever life takes them. In Australia, Redion partners with businesses and travellers to deliver travel insurance, emergency assistance, and care services, providing support before, during, and after every journey.

Backed by a global network spanning more than 190 countries, Redion combines local expertise with worldwide reach to be there when it matters most. Guided by our values of Caring, Collaborative, Agile, Reliable, and Experts, we're committed to delivering exceptional experiences for our customers, partners, and people.

About the role

As a Medical Coordinator, you will play a critical role in supporting travellers when they need it most. Acting as the clinical subject matter expert, you will provide trusted medical advice and guidance to both our Assistance and Claims teams, helping to assess medical situations, determine claim liability, and ensure customers receive timely and appropriate care wherever they are in the world.

Working closely with internal stakeholders across Assistance, Claims and Complaints, you will proactively manage complex cases, balancing customer outcomes with sound clinical judgement and risk management principles. This is a highly collaborative role where your expertise will help drive quality decision-making, protect the wellbeing of travellers, and ensure services are delivered in line with Redion's operational, clinical and risk management frameworks.

What the role looks like

· Provide expert clinical guidance to support travellers, Assistance teams and Claims teams, ensuring timely, appropriate and customer-focused decision making.

· Manage complex medical cases from initial assessment through to resolution, balancing clinical, financial and logistical considerations.

· Liaise with treating medical providers, hospitals and global partners to obtain clinical information and coordinate optimal care outcomes.

· Assess medical treatment plans, fitness to fly requirements, repatriations and evacuations, ensuring travellers receive the right care at the right time.

· Apply your clinical expertise and policy knowledge to support claim liability recommendations and benefit assessments.

· Identify and manage clinical risks, escalating complex situations appropriately and contributing to safe, effective case management.

· Drive continuous improvement by sharing clinical expertise, supporting quality initiatives and enhancing the traveller experience across the business.

What you’ll bring

· Current AHPRA nursing registration with extensive clinical experience across acute care settings such as Emergency, ICU, Cardiac raspatory and orthopaedic and general surgery, Aviation, Remote or Telehealth environments.

· 5+ years' experience across acute or critical care environments.

· Strong clinical judgement and analytical skills, with the ability to assess complex medical situations and make informed recommendations.

· Exceptional communication and stakeholder management skills, with confidence engaging patients, providers and internal teams.

· Ability to remain calm, professional and empathetic when managing sensitive, high-pressure or emotionally challenging situations.

· Excellent organisational and prioritisation skills, with the ability to effectively manage multiple cases in a fast-paced environment.

· Experience balancing customer outcomes with commercial considerations, ensuring quality care while supporting effective claims and cost management.

· Highly regarded: Previous experience in travel insurance, medical assistance, aviation medicine or emergency assistance services.

Why join us

At Redion, we're more than a travel insurance and assistance provider. We're a global care business that helps people navigate life's unexpected moments with confidence and peace of mind. Every day, our people make a real difference by supporting customers when they need it most.

What You'll Get

· State of the art offices

· Competitive salary package and annual bonus opportunities

· Flexible Public Holiday Exchange: Trade selected public holidays for alternative dates that better suit your personal, cultural, or family commitments

· 50/50 hybrid working, giving you the flexibility to work from both home and office

· 20 weeks paid parental leave for primary carers, 2 weeks paid for secondary carers

· An active Social Club with regular team events and activities

· Ongoing opportunities for career development and professional growth

· A supportive, collaborative culture where your contributions are recognised and valued