Registered Nurse - Referral Coordinator

The Referral Coordinator Registered Nurse is accountable for all aspects of the nursing process in providing and supervising patient care. The RN coordinates care with a focus on education, self-management, and satisfaction, following established policies and guidelines. The role supports positive outcomes through interdisciplinary collaboration and active participation in quality improvement and customer service initiatives.

The Referral Coordinator Registered Nurse plays a key role in supporting high-quality, timely, and well-coordinated care for Veterans. This position contributes to unit- and program-level quality improvement initiatives and promotes excellence in customer service. The RC RN manages an efficient process for receiving, triaging, and coordinating referrals. This includes applying expert knowledge of referral workflows, clinical review criteria, utilization management standards, documentation requirements, community care regulations, and Veterans Health Administration (VHA) guidelines. The RC RN uses clinical judgment and systems-based practice to guide Veterans through available care options, including VA direct care and community care, ensuring that each Veteran receives the right care at the right time. Key Duties and Responsibilities Triage and review incoming referrals to confirm appropriate care pathways using standardized national triage tools. Serve as a liaison between referring VA providers, specialty services, and community care partners to ensure consult accuracy, completion of required pre-work, and smooth coordination of services. Provide Veterans with clear guidance on care options and scheduling processes. Maintain accurate and compliant referral documentation using VA-mandated health information systems. Collaborate with the Office of Integrated Veteran Care to triage Requests for Services (RFS) and promote in-house care when appropriate. Practice at the top of licensure to support high-quality care aligned with performance standards and organizational goals. Contribute nursing expertise within interdisciplinary teams, support change initiatives, and participate in efforts to advance evidence-based practice. The Referral Coordinator RN supports the medical center's mission to expand timely access to care, empower Veterans in their healthcare decision-making, and ensure that eligible Veterans receive coordinated, high-quality services across the VA and community care systems. Preferred Experience: BSN or MSN preferred Experience in referral coordination or case management Procedural/Acute Care, Inpatient experience and or specialty areas. Advanced proficiency with operating systems, data analysis, and Microsoft Word, Excel, PowerPoint, and Power BI VA offers a comprehensive total rewards package: VA Nurse Total Rewards Pay: Competitive salary, regular salary increases, potential for performance awards Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Licensure: 1 full and unrestricted license from any US State or territory Work Schedule: Monday - Friday, 7:30am - 4:00pm Telework: Ad-hoc Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

U.S. Citizenship; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). You may be required to serve a probationary period. Complete all application requirements detailed in the "Required Documents" section of this announcement.