Registration Specialist I
This position is no longer accepting applications(closed Aug 17, 2026).
Facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner. Obtains specific information to generate an accurate financial and demographic record for patients that will ensure maximum reimbursement and clinical outcomes. Schedules appointments, interviews patients for appropriate medical information, explains charges and policies of the department/hospital, validates and enters charges into appropriate systems, and collects necessary payment. Answers incoming calls and directs patients and visitors appropriately.
Schedule
- Onsite, Monday–Friday
- Start time: 8:00 AM or 9:00 AM (must be flexible to work either)
- Optional Saturdays: 8:00 AM – 12:00 PM
Key Responsibilities
- Patient registration and check-in
- Welcome and assist patients and families in a professional, compassionate manner
- Verify insurance and ensure financial accuracy
- Schedule appointments and manage patient communication
- Answer incoming calls and direct patients/visitors appropriately
- Explain department/hospital policies, charges, and procedures
- Collect payments and enter charges into appropriate systems
- Maintain compliance with confidentiality and regulatory requirements
- Support overall patient flow and clinic operations
Department Interactions
Collaborates with:
- Clinic staff and physicians
- Billing and authorization teams
- Leadership
- Patients and families
Top Skills for Success
- Exceptional patient service and empathy
- Strong communication skills
- Teamwork and collaboration
- Positive attitude
- Accountability and reliability
- Problem-solving ability
Benchmarks for Success
- 3 Months: Training complete; able to independently check in patients
- 6 Months: Competent understanding of office workflows and expectations
- 1 Year: Fully proficient and consistently performing in role
Team Culture & Onboarding
Our team is built on:
- Putting patients first
- Respect, collaboration, and empathy
Onboarding includes:
- ~2 weeks of structured training (online modules + clinic-based learning)
- Additional mentorship and ongoing support
Additional Responsibilities
- Interview patients to obtain accurate medical and demographic information
- Ensure data accuracy for billing and clinical systems
- Coordinate patient movement through the clinic efficiently
Qualifications:
- High School Diploma/GED is required.
- Prefer relevant experience in a health care setting.
- Ability to learn and retain medical coding; ICD-10; CPT coding preferred.
- Requires ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.
- Basic proficiency in MS Office (Word, PowerPoint, Excel).