Regulatory Adviser

About Us

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone’s experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.

You can find out more about our Ministers, leadership and entities here: Department of Government Services.

Consumer Affairs and Local Government

We are responsible for policy development, regulatory design and administration, system and program design, and the delivery of services in the best interest of Victorians, Our work spans across both the Consumer Affairs and Local Government ministerial portfolios. We work together to identify strategic priorities, drive system and regulatory reform and coordinate our department's emergency management responsibilites to improve practical outcomes for the community.

About the Role

The Regulatory Transaction Services (RTS) provides business and occupational licensing and not-for-profit registration services to Victorians.

Reporting to the RTS Operations Manager, Regulatory Advisers are responsible for timely and accurate processing of applications and other processes, particularly those more complex in nature, in line with statutory requirements for various licensing and registration schemes administered by CAV. Regulatory Advisers also provide information to clients both verbally and in writing and accurately record information in CAV’s licensing and registration databases.

Key Accountabilities

• Actively contribute to the RTS’ integrated compliance approach, responding as appropriate to complaints, financial statements and correspondence.
• Demonstrate high-level understanding of financial reports and/ or organisational structures in corporations and community groups.
• Prepare reports, briefs and correspondence on complex issues which impact the RTS and Consumer Affairs Victoria.
• Assist with the assessment and analysis of complex issues associated with the various Licence and Registration sectors.
• Apply complex legislative requirements and operational policies and procedures for Licensing and Registration schemes.
• Manage records and database workflows in accordance with RTS operational policy and departmental records management policies, procedures and business rules.
• Convey specialist concepts to clients, staff and stakeholders regarding Registration and Licensing scheme legislation and business rules.
• Manage projects in relation to emerging issues and branch wide process improvements.

Mandatory requirements

• A degree or significant experience in business, accounting, Continuous Professional Development (CPD) auditing and/or law is highly desirable.
  
  

Technical expertise

• Experience in applying legislation and operational policy to complex service delivery scenarios.

This role is an ongoing position. This position is only open to applicants with relevant rights to work in Australia.

For more information, please see the Position Description

How to apply

Apply before the advertised closing date 11:59pm on Sunday, 08 November 2026. All applications should include:

• a resume; and
• a cover letter which addresses the key selection criteria (within three pages).

Other relevant information

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.