Regulatory Systems Analyst

Systems Analyst who will be responsible for support, delivery and troubleshooting of critical business applications. He/she will provide initial assessment on the intake of high-level business requests and help to identify more detailed business use cases and requirements. He/she will help translate the business needs into actionable requirements to support the most viable IT solution possible.

Essential Functions

• Provide technical and functional application assistance. Troubleshoot software fixes and escalate more complex issues to software vendors.
• Respond to issues or incidents and provide day-to-day administration and support for several internal applications related to finance, supply chain and regulatory/quality departments.
• Assist in requirements gathering for Oracle migration project. Provide support and continuous improvements for future Oracle financial system.
• Analyze systems and operations, to understand their strengths and weaknesses, to identify issues and/or opportunities for improvement and propose process, data, or systematic solutions.
• Engage in problem determination, workaround resolution and provide root cause analysis.
• Work with various application owners, business partners, IT teams to identify, document, and prioritize requirements.
• Write detailed process documentation, perform user acceptance test and communicate the process and results.
• Create and maintain compliance SOPs for Regulatory application stack.

Education, Knowledge, Skills, & Abilities

• Bachelor’s degree is required with an emphasis on CIS desired.
• 4-8 years in a professional development environment, in an application support role.
• Enterprise applications skills with focus on regulated systems support required including familiarity with Oracle ERP and other financial systems preferred.
• Able to proactively and effectively collaborate with business partners to understand their needs and prioritize deliverables with existing projects and requests.
• Able to function in a fast paced, dynamic, global environment and be capable of balancing multiple priorities most of which are deadline driven.
• Experience creating SOPs for a regulated industry, including knowledge of validation process.
• Experience with change management and release management.
• Experience with capturing metrics for project status reporting.
• Outstanding oral and written communication skills, sufficient to effectively convey highly complex information and concepts to stakeholders with widely varying technical aptitude.

All your information will be kept confidential according to EEO guidelines.