Rehas/Revisit Sales Specialist

New Bath Today is seeking a motivated, results driven Rehash / Revisit Sales Specialist to join our growing Inside Sales team. This position plays a critical role in maximizing revenue opportunities by reconnecting with homeowners who previously received an in-home consultation but did not move forward with their bathroom remodeling project.

The Rehash Specialist is responsible for identifying opportunities, understanding customer objections, rebuilding interest, and securing qualified revisit appointments for our Sales team. Through consultative selling, relationship building, and effective objection handling, this individual will help recover missed sales opportunities, increase lead conversion, and drive incremental revenue.

The ideal candidate is a persuasive communicator who understands that a customer's initial decision not to purchase does not necessarily mean the opportunity is lost.

Key Responsibilities

Customer Re-Engagement & Sales Recovery

• Proactively contact homeowners who completed an in-home consultation but did not purchase.
• Conduct high volume outbound calling campaigns to reconnect with previous customers and identify opportunities to revisit their remodeling projects.
• Build rapport, uncover the reasons customers did not move forward, and identify changes in their needs, timing, or circumstances.
• Utilize consultative selling techniques to overcome objections related to pricing, financing, timing, product selection, and other purchasing concerns.
• Reestablish the value of Sage Home's products and services while creating renewed interest in moving forward.
• Identify and prioritize high potential opportunities based on customer engagement, sales history, and market needs.

Appointment Setting & Revenue Generation

• Schedule qualified revisit appointments for the Sales team with homeowners who demonstrate renewed interest.
• Clearly communicate the value of a follow-up consultation and establish customer expectations.
• Verify all required decision makers, appointment availability, and project qualifications.
• Partner with Sales leadership to maximize appointment availability and prioritize markets based on business needs.
• Meet or exceed individual performance expectations for outbound activity, customer contacts, revisit appointments, and revenue generated.
• Take ownership of the customer experience from initial re engagement through the successful scheduling of a revisit.

CRM Management & Lead Dispositioning

• Maintain accurate, timely, and detailed customer records within the CRM and dialing platforms.
• Review previous appointment outcomes and relevant sales notes to develop an effective follow-up strategy.
• Accurately disposition every customer interaction to ensure leads progress appropriately through the customer journey.
• Execute follow-up activities within established service-level expectations and contact strategies.
• Identify inaccurate dispositions, incomplete sales information, or process breakdowns that prevent timely customer re-engagement.
• Ensure no viable sales opportunity is lost due to lack of follow-up, inaccurate documentation, or poor lead management.

Collaboration & Continuous Improvement

• Work closely with Call Center Operations, Sales leadership, and market teams to improve revisit appointment quality and sales conversion.
• Share recurring customer objections, competitive insights, and lost-sale trends with leadership.
• Participate in coaching, call reviews, sales training, and quality assurance initiatives.
• Demonstrate accountability, adaptability, and a One Team mindset in supporting company revenue objectives.

Required Qualifications

• Minimum of 1–2 years of experience in outbound sales, appointment setting, customer retention, lead recovery, or a related contact center role.
• Strong verbal communication, active listening, and objection-handling skills.
• Demonstrated ability to influence customer decisions through consultative selling.
• Experience working in a performance-driven environment with measurable sales and productivity goals.
• Proficiency with CRM systems, outbound dialing platforms, and Microsoft Office applications.
• Strong organizational skills, attention to detail, and ability to manage multiple follow-up opportunities.
• Ability to work independently while maintaining productivity, accountability, and consistent performance.

Preferred Qualifications

• Experience in home improvement, remodeling, home services, or in-home sales.
• Previous experience in rehash, revisit, win-back, customer retention, or sales recovery programs.
• Familiarity with lead dispositioning, sales pipelines, and appointment qualification processes.
• Experience working with customers who previously declined a purchase or requested additional time to make a decision.

Physical Requirements

The Call Center Agent position requires the ability to perform essential job functions in a typical office or call center environment. The following physical requirements may be included in a job description.

• Sitting: Ability to remain seated at a workstation for extended periods while handling customer calls and completing computer-based tasks.
• Computer and Keyboard Use: Ability to use a computer, keyboard, mouse, telephone, headset, and other office equipment for extended periods.
• Repetitive Motions: Ability to perform repetitive hand, wrist, and finger movements associated with typing, data entry, and navigating computer systems.
• Communication: Ability to speak clearly and effectively, hear and understand customers over the telephone or headset, and communicate professionally in a fast-paced environment.
• Vision: Ability to read computer screens, review customer information, and accurately enter and process data.
• Mobility: Ability to occasionally stand, walk, reach, bend, or move around the work area as needed.
• Lifting and Carrying: Ability to occasionally lift or carry office supplies or equipment weighing up to 10 pounds.
• Concentration and Endurance: Ability to maintain focus, attention to detail, and productivity throughout scheduled shifts while managing multiple tasks and customer interactions.
• Work Environment: Ability to work in a typical indoor office or call center environment, which may involve background noise, frequent telephone conversations, and extended headset use.

What We Offer:

• Competitive hourly rate with Demo and Sales Bonuses
• Comprehensive benefits program including, health, dental, and vision insurance
• Short Term and Life Insurance benefits that are provided by the company
• PTO Program
• 401K
• Advancement opportunity

Accommodation Statement: The physical requirements described above represent those that an employee must meet to perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions, consistent with applicable laws.

SageHome Brands LLC and New Bath Today provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

• The hourly or salary range is the range New Bath Today and SageHome Brands LLC in good faith believes is the range of possible compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

SageHome Brands LLC and their associate brands participate in E-Verify. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. Learn more about E-Verify at www.e-verify.gov.”

#IND