Relational Marketing and Professional Channel Technician

What you'll do

• Support the execution and monitoring of relationship marketing, loyalty, and PRO channel development actions, helping to strengthen relationships with distributors, installers, integrators, major accounts, and Elite Installers. The position will support the initiatives defined by the Professional Channel Management, coordinating campaigns, communications, materials, training, promotional actions, and CRM tracking, in collaboration with the commercial team and the various internal departments.

Education & certifications

• Solid knowledge of the technical aspects of the products or services sold, including features, benefits, and competitive advantages.
• Coordinate commercial training for Sales Engineers, Distributors, and Installers with the Training Department.
• Training in Marketing and Market Research
• Effective communication skills
• Interpersonal skills
• Ability to multitask
• Languages: Spanish, English, and other desirable languages such as Portuguese or French.
• Willingness to travel. Residing in Malaga.

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If you share our values and love what we do, we want to meet you!

Apply now and help us build the future of smart comfort.

About the company & team

AIRZONE is a leading company in smart HVAC solutions with an international presence. Our commitment to sustainability, technology, and people has made us a benchmark in the HVAC industry. JOIN THE SMART COMFORT REVOLUTION!

At AIRZONE, we're redefining the future of comfort and energy efficiency through cutting-edge technology. If you're passionate about innovation, challenges, and want to work in a dynamic environment where your ideas matter - we want to hear from you!

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Business development

• Support the implementation of the company's commercial strategies in the PRO channels, Top Distributors, and Top 10 Installers.

Account management

• Support the management and development of relationships with new and existing customers in the PRO channel, including distributors, installers, integrators, and strategic accounts.
• Identify and gather the needs of the professional channel, forwarding them internally when necessary, and coordinate specific communications directed at customers: campaigns, promotions, new products, training, and loyalty actions.
• Help improve the experience, satisfaction, and engagement of channel customers, monitoring their needs and facilitating coordination with the relevant internal teams.
• Organize and participate in online follow-up meetings with channel customers to strengthen the relationship, drive actions, and support loyalty.
• Keep customer and action information updated in the CRM, preparing follow-up reports, activity analyses, account evolution, and results of channel campaigns or initiatives.

>> TOP 10 DISTRIBUTORS

• Hold annual in-person meetings with the main distributors, accompanying the professional channel manager.
• Hold periodic online meetings with the professional channel manager to follow up on the actions agreed with each distributor, with the aim of improving diversification, billing, etc.
• Coordinate and organize the various training sessions for the main distributors nationwide, both for their customers and their sales and specification teams.
• Coordinate the necessary marketing materials for the main accounts, brochures, displays, working proactively.
• Coordinate specific Marketing actions aimed at strategic distributors, ensuring their proper planning, execution, and monitoring.

>> ELITE INSTALLERS

• Monitor Elite Installers, coordinating information with the corresponding internal teams.
• Proactively drive the updating of displays or panels for Elite installers and demo material for new products.
• Coordinate with marketing the merchandising and clothing materials.
• Hold periodic meetings with the market manager to follow up on the Elite Installer plan.

Cross-departmental collaboration

• Collaborate with different internal departments such as product, logistics, finance, marketing, technical support, back office, projects, training, web support, etc.
• Collaborate with other TCPs and zone managers of the Iberia market.
• Collaborate with other markets.
• Act as a liaison for resolving issues between the PRO channel and the different departments.
• Follow up with the manager of each zone on the installers included in the Elite plan, new additions, and changes in the CRM so that the Airzonecontrol listing remains updated.
• Define with the market the promotions for Elite installers and follow up on them.

REQUIRED KNOWLEDGE & EXPERIENCE

• Training in Marketing and Market Research
• Experience working with the distribution channel
• Experience working with ERP/CRM and online sales tools.
• Experience in sales in HVAC/Home Automation, preferably
• Experience with data analysis in Excel/PowerBI
• Experience in channel marketing.