Relationship Banker, Hispanic Market

Position Purpose:

This position builds and maintains trusted relationships within Firstar Bank's Hispanic Market by providing exceptional customer service, culturally responsive support, and banking assistance to Spanish-speaking customers and prospects. The role utilizes bilingual communication skills to identify customer needs, provide banking solutions, complete transactions, open accounts, and ensure compliance with applicable regulations and Bank policies.

Job Duties and Responsibilities:

• Communicate effectively with Spanish-speaking clients and prospects regarding deposit products, consumer loans, digital banking services, account maintenance, and other financial services.
• Build and maintain relationships within the Hispanic community through culturally responsive service, outreach activities, community involvement, and professional representation of Firstar Bank.
• Maintain and demonstrate strong knowledge of bank products and services to assess customer needs, provide accurate guidance, recommend appropriate solutions, and identify referral opportunities.
• Open new accounts and process routine financial transactions, including deposits, withdrawals, loan payments, and cashier's checks, accurately and efficiently in accordance with customer needs, regulatory requirements, and internal procedures.
• Build and maintain customer relationships through proactive follow-up, referrals, personal contacts, and community connections that support customer retention and growth.
• Proactively identify customers who may be at risk of leaving the Bank and take appropriate steps to strengthen and retain those relationships.
• Maintain advanced knowledge of and ensure compliance with applicable regulatory requirements and internal policies and procedures.
• Partner with other departments to identify referral opportunities and deliver an exceptional customer experience.
• Provide exceptional customer service by promptly addressing customer questions or concerns and escalating issues when appropriate.
• Answer incoming calls promptly and professionally.
• Open safe deposit boxes as needed.
• Cross-train on service-line functions and process customer transactions as needed.
• Provide guidance and support to less experienced team members.
• Complete required training and maintain job-related knowledge.
• Participate in bank and community initiatives that strengthen Firstar's visibility and commitment to the Hispanic community.
• Perform other duties as assigned in support of the Bank's priorities and objectives.