Relationship Banker
Summary
A Relationship Banker supports loan processing, customer service, and branch operations at a bank, handling loan applications, account management, and compliance tasks.
POSITION SUMMARY: A Relationship Banker provides services to existing and potential customers. This position primarily supports the loan function of the branch while also supporting the customer service function.
Loan Support Functions
- Assist loan officers and loan staff with servicing loan files throughout the loan lifecycle
- Support loan processing activities including:
- Inputting loan applications into applicable systems (e.g., LaserPro)
- Assigning loans for document preparation
- Processing renewals and denied loan packages within regulatory timeframes
- Tracking loan status using established checklists
- Prepare loan files for closing by ensuring completion of approvals, documentation, and insurance requirements
- Coordinate loan closings, including preparing tickets, distributing proceeds, and submitting completed files for review and booking
- Maintain accuracy, completeness, and timeliness in all loan-related documentation
- Perform additional loan-related duties within scope as assigned
Customer Relationship & Service
- Develop and maintain strong relationships with new and existing customers by providing prompt, professional, and courteous service
- Identify customer needs and recommend appropriate banking products and services
- Open new accounts and perform maintenance on existing accounts with accuracy
- Process customer transactions, including wire transfers and other service requests
- Assist customers with safe deposit box access
- Respond to customer inquiries via phone and in person
- Collaborate with team members to achieve branch service and sales goals
Branch Operations Support
- Support overall branch operations by working efficiently with team members to meet customer needs
- Provide operational assistance and coverage across branch functions as needed
- May provide guidance or support in the absence of branch leadership, depending on experience level
Compliance & Risk Management
- Adhere to all bank policies, procedures, and regulatory requirements, including BSA/AML compliance
- Maintain strict confidentiality of customer and company information
- Ensure all transactions and documentation meet accuracy, quality, and regulatory standards