Relationship Manager - Cash Automation
Description
The Relationship Manager serves as a primary point of contact for assigned customers, ensuring a high level of service, operational performance, and customer satisfaction. This role is responsible for managing day-to-day customer relationships, resolving service-related issues, monitoring performance, and coordinating with internal departments and external partners to ensure timely resolution of customer needs.
Location: Remote - Candidates must be located in South FloridaCompensation: $65,000 - $75,000 annually
Key Responsibilities
Customer Relationship Management: Serve as the primary liaison for assigned accounts, building strong customer relationships through proactive communication, regular performance reviews, and timely issue resolution.
Operational Oversight: Monitor daily service performance, including missed pickups, change order discrepancies, smart safe activity, and other service-related exceptions.
Escalation Management: Investigate and resolve complex customer concerns by coordinating with branch operations, internal support teams, financial institutions, and third-party partners.
Reporting & Analysis: Prepare and review customer performance reports, identify service trends, monitor SLA compliance, and communicate opportunities for improvement.
Process Improvement: Identify recurring operational challenges and contribute to initiatives that improve efficiency, reporting accuracy, and the overall customer experience.
Qualifications & Skills
Authorized to work in the United States
Strong communication, organization, and problem-solving skills.
Ability to manage multiple customer accounts, competing priorities, and time-sensitive escalations.
Experience in customer relationship management, account management, or operational support.
Proficiency in Microsoft Excel and reporting tools, with the ability to analyze data and communicate findings.
A proactive, customer-focused mindset with the ability to collaborate effectively across multiple departments.
GardaWorld is an equal opportunity employer and a drug-free workplace.