Relationship Manager

Location: Toronto, Canada (Bay Street) - Hybrid

In this position, you’ll be based in our Bay Street office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at .

Your working hours will be 37.5 hours a week, Monday to Friday with flexible hours typically from 8:30am to 5:00pm. This is a replacement position on our team.

We give you a world of potential

Within Computershare Corporate Trust, the Relationship Manager I works in a fast-paced environment across two primary divisions: Residential Mortgage Services (RMS) and Specialized Asset Services (SAS). The RMS division offers traditional Residential Mortgage-Backed Securities (RMBS) services including Trustee, Bond Administration, and Master Servicing services, as well as non-securitized services supporting Finance Facility products where we serve as Calculation and Paying Agent for market participants. Our SAS division supports CLO and leveraged loan finance facilities, work with issuers, asset managers, investors, bond holders, and regulatory agencies to provide services for a variety of alternative investment products including trustee and paying agent, portfolio administration for CLOs and other financing and investment structures, custodian for securities and bank loans, and syndicated bank loan administration.

A role you will love

The Relationship Manager I is responsible for representing Corporate Trust in developing and maintaining client relationships for simple to mid-level accounts and sometimes large, critical, and complex accounts, as well as selling and promoting products and services to new and existing clients.

The Relationship Manager I will act as the primary client contact, reviewing contractual documents, negotiating, and coordinating with internal partners on deal closings.

In addition, the role may provide limited support for new account sales.

Other duties will include:

• Develop and maintain client relationships for simple to mid-level accounts and sometimes large, critical, and complex accounts.
• Increase account profit through selling and promoting Corporate Trust products and services to new and existing clients, performing contractual document review, negotiation and coordinating closings, as well as subsequent amendments and supplements.
• Provides primary client contact, proactive communication and consultation, and coordination of internal partners for the effective delivery of Corporate Trust products and services.
• Proactively support the management of risk, in line with the risk policy, framework and appetite by establishing controls to ensure that policies and processes are effectively implemented and executed, while understanding key business procedures and associated risks/controls for each client and respective deal.
• Ability to recognize an issue or problem and determine when to escalate or handle independently.

What will you bring to the role

Essential:

4+ years of experience in one or a combination of the following: Corporate Trust, Financial Services, Account Management, Servicing, Operations, production or general office environment demonstrated through work or in lieu of military experience.

Preferred:

Bachelor’s Degree.

Relationship/Account Management.

Excellent verbal, written and interpersonal communication skills.

Ability to read and interpret complex legal documents.

Ability to navigate multiple computer systems and applications.

Effective organizational, multi-tasking and prioritizing skills.

Solid PC skills including proficiency with MS Excel and Access.

Ability to work in high pressure and time sensitive environment.

Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs and recommending solutions.

Strong analytical skills with high attention to detail and accuracy.

Ability to interact with all levels of an organization.

Proven leadership skills.

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit

Compensation. The typical pay range for this position is $72,750k - $95k/yr. This salary is specific to Toronto and may not be applicable in other locations.

Computershare will use data analytics and artificial intelligence systems to help recruiters analyse and assess candidate and application information. These systems make our application and review process more efficient and assist our team in identifying candidates based on professional qualifications, skills and experience commensurate with the role applied for. All outputs from the systems are evaluated by our recruiters and are not the sole source of whether to consider a candidate for employment.