Relationship Manager, Core HRO

ADP is hiring a Relationship Manager, Core HRO

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?

ADP is seeking a motivated and client-focused Relationship Manager to support the retention, growth, and overall success of a portfolio of Core HRO clients. The role is ideal for an early-career professional who is developing their relationship management capabilities and is eager to build strong client and internal partnerships while delivering positive client outcomes.

The ideal candidate brings 2+ years of experience in relationship management, client success, account management, or client-facing roles. Exposure to Human Resources (HR) or Human Capital Management (HCM) is considered an asset.

What Success Looks Like

• Delivers consistent, reliable support across an assigned client portfolio.
• Builds strong client relationships and earns trust through responsive engagement.
• Effectively coordinates resources to address client needs and concerns.
• Identifies and escalates risks while supporting retention and recovery efforts.
• Supports retention, renewal, and growth efforts that contribute to portfolio performance.
• Demonstrates continuous learning and progression toward more advanced relationship management responsibilities.

Ready to #MakeYourMark? Apply now!

To learn more about careers in Client Service at ADP, visit:

What you’ll do: Responsibilities

What you can expect on a typical day:

• Manage a portfolio of client relationships by providing timely, responsive support and coordination.
• Serve as a trusted point of contact, building strong client relationships and supporting positive client outcomes.
• Coordinate internal resources and stakeholders to support client needs, resolve concerns, and drive desired outcomes.
• Monitor account health, identify retention risks, and engage appropriate teams when escalation is required.
• Support retention and recovery efforts for at-risk clients.
• Identify potential growth opportunities and engage Sales or appropriate teams to support expansion efforts.
• Communicate effectively with client stakeholders, adapting approach based on audience and situation.
• Utilize tools, systems, and available resources to support client outcomes and service delivery.

Leadership and Collaboration

• Build strong working relationships with internal teams, including associates and leadership where appropriate.
• Collaborate with stakeholders to support client retention, satisfaction, and business outcomes.
• Recognize when to seek guidance or escalate issues to leadership.
• Contribute to a collaborative team environment and actively support team initiatives.
• Take ownership of personal development and continuously build relationship management skills.

TO SUCCEED IN THIS ROLE: Requirements

• 2+ years of experience in relationship management, client success, account management, or client-facing roles.
• Demonstrated ability to manage client relationships and coordinate across teams.
• Strong organizational skills with the ability to manage multiple priorities and competing demands.
• Developing problem-solving skills with the ability to recommend practical solutions.

Core Competencies

• Communication: Clear, concise, and professional in all interactions.
• Coordination: Effectively engages the right teams and stakeholders to support client outcomes.
• Problem Solving: Able to identify concerns, recommend solutions, and escalate when appropriate.
• Relationship Building: Builds strong, trusted relationships with clients and internal partners.
• Client Focus: Understands client needs and works proactively to support success.
• Risk Management: Recognizes retention risks and takes appropriate action.
• Business Awareness: Understands client objectives and supports appropriate solutions.
• Initiative: Demonstrates accountability, urgency, and ownership of responsibilities.
• Adaptability: Adjusts communication and approach based on audience and context.
• Judgment: Recognizes when to escalate and involve leadership.

Bonus points for these: Preferred Qualifications

• Exposure to HR, HCM, payroll, or business services is considered an asset.
• Experience supporting client retention, satisfaction, or growth initiatives is preferred.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Focus on your mental health and well-being. We take care of one another and offer support for your well-being… because healthy associates are happy ones.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
• Innovate. Problem-solve. Shape the future of work with people you like.
• Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
• Go Global. With operations around the world, exciting new networking opportunities abound.
• Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

What are you waiting for? Apply today!

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