Relationship Manager - HL & LAP
Job Title: Relationship Manager
Department: Secured- Direct
Reports To: Sales Manager
Employment Type: FTC
Job Summary:
We are seeking a motivated and results-driven Relationship Officer to join our Secured
Direct lending team. The primary responsibility of this role is to source and process loan
applications through self-sourcing and a network of connectors The candidate will be the
face of the organization, building strong client relationships while ensuring adherence to
compliance and credit guidelines.
Key Responsibilities:
Loan Sourcing:
o Proactively generate leads through self-sourcing (cold calling, field visits,
referrals, digital platforms, etc.).
o Build and manage a reliable network of connectors such as property dealers,
chartered accountants, and other channel partners to source loan
applications.
o Conduct regular follow-ups with leads to maximize conversion.
Client Relationship Management:
o Engage with prospective borrowers to understand their financial needs and
provide suitable loan products.
o Maintain relationships with existing customers to encourage referrals and
repeat business.
Application Processing:
o Collect, verify, and ensure timely submission of all necessary documentation
required for loan processing.
o Coordinate with internal credit and operations teams to ensure smooth
processing and disbursal of loans.
Compliance and Reporting:
o Ensure all applications comply with regulatory and organizational credit
guidelines.
o Maintain accurate records of lead sourcing, customer interactions, and loan
application statuses.
o Prepare and submit daily/weekly/monthly reports to management.
Qualifications and Skills:
XII cleared.
1-2 years of experience in Direct sourcing of Affordable Mortgage loans ( LAP and
HL)
Understanding of Legal and Technical aspects of mortgage loans
Good understanding of local economy.
Good communication, interpersonal, and negotiation skills.
Proven ability to achieve sales targets and build strong partner networks.
Self-motivated with a result-oriented approach.
Key Performance Indicators (KPIs):
Number of loans sourced (monthly/quarterly targets).
Conversion rate from lead to disbursal.
Value of loans disbursed.
Quality and productivity of sourced leads (NPA % and rejection rate).
Expansion and effectiveness of connector network.
Compensation:
Fixed salary + performance-based incentives
Allowances as per company policy