Relationship Manager

Key Responsibilities:

· Manage overall branch sales operations, including business development, customer service, and compliance.

· Drive home loan business growth through direct sourcing, DSA and open-market channels.

· Build and maintain strong customer and builder relationships to maximize business value and cross-sell opportunities.

· Develop and implement strategies to achieve branch sales targets.

· Monitor branch portfolio performance and implement corrective measures.

· Ensure adherence to regulatory guidelines, internal policies, and audit requirements.

· Collaborate with Operations and Risk teams to streamline loan processes, maintain portfolio quality, and control NPAs.

· Oversee collections for acquired portfolios to ensure healthy asset quality.

· Track market trends, competitive activities, and customer feedback; recommend strategies to enhance business outcomes.

· Execute promotional campaigns, contests, and innovative initiatives to boost customer acquisition.

Skills Required:

· Proven ability to lead sales teams and manage branch-level P&L.

· Strong business development, networking, negotiation, and influencing skills.

· Excellent interpersonal, communication, and problem-solving abilities.

· High motivation, self-starter attitude, and bias for action in a high-performance environment.

· Strong analytical skills to track performance and drive profitability.

· Working knowledge of Excel and sales MIS tools

Educational Qualifications and Experience:

· <2–5 years of experience in Home Loan or Mortgage Sales within BFSI/NBFC; exposure to Loans Against Property preferred.

· Prior experience in direct customer acquisition and channel sales; strong local market knowledge and established regional network.

· Minimum Graduate