Relationship Manager

Manage customer accounts, relationships, retention, and sales growth opportunities. Resolve complex customer issues and proactively improve service for at-risk accounts. Identify new sales opportunities, product solutions, substitutions, and business development prospects. Collaborate with Sales, Marketing, Key Customer Executives, and cross-functional teams. Maintain CRM records, account plans, customer contact cycles, quotations, and sales pipelines. Provide customers with technical, safety, supply, and self-service guidance while ensuring safe working practices.