Relationship Manager- Real Estate Trust Services

Job Purpose
To solicit new relationships. Establish relationship with the regulator. Manage and enhance the existing portfolio and increase revenue.

Key Result Areas
• Target Real Estate customers in Dubai and Northern Emirates.
• Review the existing portfolio in a timely manner and recommend appropriate action to enhance profitability.
• Deal with the Regulator, establish relationships with the developer and recommend potential borrowers to the coverage area to meet financial objectives.
• Implement and maintain complete control aspects i.e., documentation, informal market feedback to monitor the assigned portfolio effectively.
• Establish new initiatives with the Real Estate Regulator to increase revenue for the bank.
• Oversee day-to- day operation activities to ensure smooth functioning of the department.
• Check all reports generated by the different departments such as CAM and TOD on regular basis to ensure that there are no deviations / unauthorized Changes.
• Ensure that daily call reports are uploaded in Pulse.
• Share pipeline, call reports, cash flow forecast, KYC Reports with CSM.
• Handle inquiries regarding inward and outward remittances.
• Refer problem / serious complaints of processing centres (FTC, CPS, Branches, etc.) to CSU for resolution with the help of CSM.
• Refer borrowing customers to RE coverage team.

Knowledge, Skills and Experience
• Graduate with at least 5-8 years banking experience.
• Customer focused, effective interpersonal skills, good communication and writing skills.
• Good knowledge of products and operating systems (EDMS, Flex cube, RM referral, Prism, etc)
• Conversant with basic banking laws and local Real Estate regulations, etc.
• Quick decision-making and problem-solving abilities
• Excellent time management and attention to details
• Responsible, goal oriented and organized.

• Solicit new relationships and establish connections with regulators.
• Manage and enhance the existing portfolio to maximize profitability.
• Target Real Estate customers in Dubai and the Northern Emirates.
• Review and recommend actions for portfolio enhancement.
• Engage with the Real Estate Regulator and developers to identify potential borrowers.
• Implement control measures and monitor the assigned portfolio.
• Initiate new revenue-generating initiatives with regulators.
• Oversee daily operations and ensure smooth department functioning.
• Ensure compliance with bank systems and procedures.
• Provide exceptional customer service and support.

• Bachelor's degree with 5-8 years of banking experience.
• Strong customer focus and effective interpersonal skills.
• Excellent communication and writing abilities.
• Proficiency in banking products and operating systems.
• Knowledge of basic banking laws and local real estate regulations.
• Quick decision-making and problem-solving skills.
• Excellent time management and attention to detail.
• Ability to work independently and manage multiple accounts.
• Strong analytical skills for portfolio review and recommendation.
• A proactive and customer-centric approach to relationship management.