Relationship Manager - Retail Health

The Relationship Manager – Retail Health will be responsible for expanding our network of retail health agents, delivering comprehensive training, and ensuring day‑to‑day operational excellence. This role partners closely with marketing, product, and compliance teams to develop promotional initiatives, analyze competitive landscapes, and identify new market opportunities while maintaining strong relationships with agents, clients, and internal stakeholders.

• Identify, recruit, and onboard new retail health agents to meet growth targets.
• Design and deliver comprehensive training programs on product knowledge and sales techniques.
• Monitor and support agents' daily field activities to ensure compliance and performance standards.
• Conduct regular competitive analysis to inform strategy and maintain market advantage.
• Build and maintain strong relationships with agents, clients, and internal stakeholders.
• Provide timely resolution of client issues and escalations.
• Track and report on key performance metrics and agent productivity.
• Collaborate with marketing and product teams to develop promotional initiatives.
• Identify opportunities for market expansion and new partnership development.
• Ensure adherence to regulatory and company compliance requirements.

• Bachelor's degree in Business, Healthcare, or a related field.
• 3+ years of experience in retail health, sales, or agent management.
• Proven ability to recruit, train, and develop high‑performing agents.
• Strong analytical skills with experience conducting competitive analysis.
• Excellent relationship‑building and communication abilities.
• Knowledge of healthcare regulations and compliance standards.
• Demonstrated track record of meeting or exceeding performance metrics.
• Proficiency with CRM systems and reporting tools.
• Ability to collaborate across cross‑functional teams.
• Willingness to travel as needed for agent visits and events.