Relationship Manager Retail - Sialkot Region

JOB PURPOSE

Description

The bread-and-butter aspect of the role is to ensure that deposit / cross sell targets are achieved from new and existing customer’s portfolio. To achieve business growth as per agreed deposit & cross-sell targets from new and existing customers), net of attrition, on monthly basis, through proactive sales management & customer relationship management process. To solicit new to bank (NTB) customers per month. To develop a potential customer database for new liability and consumer finance business development To promote the highest level of customer service and responsiveness to the customer base of the branch. Intelligently access the needs and problems of the existing customers and guide them in the best solution of their queries and concerns. To follow the sales management process e.g., Tail management, Attrition Management and Portfolio management. Meets and exceeds sales revenue and volume targets within specified time frame. Enhances and establishes relationships with existing and prospective customers by regular contact via phone and/or visits. Timely submission of account opening documents to Operations without any discrepancy ensuring that KYC & AML regime is in compliance with best practices. Deals with customers enquire and ensure resolution. Balances priorities to meet Sales & Service targets of Branch [Measure: Monthly results of Floor Time Management & TAT monitoring Polices of branch service & operations Issued from time to time]. Maintain sales call & pipeline report file on daily & weekly basis. Ensure compliance with the relevant parameters, statutory requirements, laws, values, code of conduct, and policies. Represent the bank in the marketplace in a professional manner. To refer & follow the leads to concern department of Consumer Asset products, if during sale & service any enquiry from customer arises. To strictly follow the code of conduct of HBL in respect of attendance, discipline & dress code. To visit existing own portfolio's customers each month. Assist customer and counsel them by offering best solution which meets the customer requirements at time of opening bank accounts. Responsible to inform, guide and educate customer about digital channels and extend support in the registration/subscription process for customer convenience. Ensure to identify and resolve complaints of customers by routing them to BOM and follow up until closure. Ensure discipline and visible co-ordination with fellow colleagues and supervisor. Responsible for effective customer engagement to improve customer relationship, boost loyalty and customer retention. To highlight improvements in upkeep of branch to BOM and BM Responsible for any additional task assigned by the line management.

Minimum qualifications:

• Minimum bachelor’s degree

Minimum experience:

• 1-3 years of experience will be preferred.