Relationship Manager

Responsibilities:

• Handle inbound and assigned outbound calls for loan products such as Personal Loans, Business Loans, and Home Loans.
• Connect with pre-generated leads only; no lead generation is involved.
• Understand customer requirements and recommend suitable loan products.
• Explain loan features, eligibility, interest rates, documentation, and the end-to-end process clearly.
• Manage the complete loan sales cycle from customer interaction to loan disbursement.
• Follow up with customers for documentation and application status.
• Update and maintain accurate customer records in CRM systems.
• Achieve assigned sales and conversion targets.
• Ensure compliance with internal policies and regulatory guidelines.
• Deliver a high-quality customer experience and build trust with customers.

Requirements:

• 1-3 years of experience in telesales or inside sales with exposure to loan products.
• Experience in Fintech, NBFC, or Banking is mandatory or highly preferred.
• Hands-on experience in Personal Loan, Business Loan, or Home Loan sales.
• Strong communication skills with confidence in customer handling. - Hindi is mandatory.
• Target-driven, disciplined, and comfortable working in a performance-oriented environment.
• Familiarity with CRM tools and basic computer skills preferred.
• Knowledge of any South Indian language such as Telugu, Tamil, Kannada, or Malayalam.