Relationship Support Officer

Making a difference isn’t just our purpose, it’s what motivates our people every day. For us, work is not about ticking a box. It’s about knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives.

Here’s how you will make a difference in this role…

The Relationship Support Officer will provide support to the Relationship Associates and Relationship Managers within Maxxia (Novated Leasing and Salary Packaging – Financial Services.)

You will be working with alongside the Marketing Team, Customer Relations Team and Sales Team to support our Clients and Customers.

At MMS clear expectations help our people Be the Difference. Your key responsibilities in this role will include:

• Manage data across client portfolios and territories to ensure accuracy and integrity.
• Support Relationship Associates by scheduling and preparing packs for inductions and orientations.
• Ensure the Relationship Associate team accurately records all employer site communications in the CRM, including phone conversations, emails, and other correspondence, in their respective fields.
• Maintain CRM data integrity by ensuring employer records, FTE figures, and contact details are correct and up to date.
• Execute employer communication campaigns, including social posts and digital assets, as directed.
• Build strong, effective relationships with customer representatives to drive business objectives and deliver superior customer satisfaction.

To be considered for this role you will have:

• High level of communication skills with the ability to build relationships
• Ability to perform in a self-directed, outcomes focused and fast-paced environment
• A strong commitment to customer service excellence
• Strong time management, organisational and prioritising skills
• Demonstrated attention to detail and accuracy in your work
• Demonstrated ability to prioritise multiple tasks and make decisions on where to focus your time
• Demonstrated ability to work effectively as part of a larger team, whilst showing a mature and motivated desire to achieve results autonomously

What we can offer you:

· Strong culture and the support of a values-based recognition program

· Novated leasing benefits and discounts

· 12 weeks paid parental leave

· Comprehensive learning and development opportunities to support your career growth

· Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations

· Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund

· Exempt Employee Share Plan

· Volunteer leave & Career break

· MMS Rewards program

Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.

· We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.

· We value the skills and attributes veterans can bring to our organisation.

· We embrace hybrid working and welcome conversations about flexibility.

Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.

We acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands where we live, learn and work.

If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at mmsgrouprecruitment@mmsg.com.au