Release And Deployment Manager

Responsibilities (Other duties may be assigned.)

• Manage Production Deployments
• Responsible for the overall success of assigned customer deployments as the single point of contact during the deployment period.
• Build and maintain strong relationships with key customer stakeholders
• Establish success criteria, metrics, milestones, and timelines for deployment projects and ensure projects remain on track and on time.
• Manage customers to ensure all teams are aligned and deliverables are met
• Maintain project tracking and customer issue documentation within appropriate systems and database.
• Release Management, including Change Management Drive
• Continuous improvement of Release Standards and Processes
• Oversee and ensure efficient allocation of resources by ensuring projects stay within budget while maintaining quality standards and implementing cost-saving measures where appropriate

Education and/or Experience

• A college degree or equivalent work experience
• 2+ years of relevant work experience in Change and Release Management
• Prior experience in cloud, networking, security products, and enterprise network infrastructure is a plus

Knowledge, Skills and Abilities

• Strong decision-making and prioritization skills, with the ability to operate effectively under pressure while managing multiple customers
• Strong problem-solving and analytical skills, with the ability to identify roadblocks and develop effective solutions
• Excellent verbal and written communication skills
• Ability to work on multiple projects simultaneously
• Excellent interpersonal skills, with the ability to build relationships with colleagues, customers, and stakeholders
• Collaborate with internal and customer teams to ensure an excellent customer experience
• Ability to work effectively in a distributed, fast-paced, and dynamic team environment
• Ability to present to large audiences and facilitate large-scale calls
• Strong project management and organizational skills
• Knowledge of AWS services: CloudFormation, EC2, S3, EMR, ECS, ECR, CodeDeploy, Autoscale, CloudWatch
• Actively and attentively engage in conversations to understand others' perspectives and needs

Technical Skills

• AWS Cloud Practitioner certification preferred
• Strong knowledge of specific technologies is ideal:
  Databases: DB2, Oracle, SQL Server
  Atlassian Products: Confluence, Jira