Release Manager - Client Onboarding and Documentation
This position is no longer accepting applications(closed Aug 4, 2026).
Summary
Oversee end-to-end product delivery for client onboarding and documentation, managing releases, dependencies, and stakeholder coordination while ensuring compliance and process improvements.
Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
As a Release Manager in Client Onboarding and Documentation, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.
This role is primarily to support CO&D as a client of the CEM (Common Entitlements Module) product, and additionally delivery management support for KYC products for both client (CDD, LDD) and document (Captis, iSearch) domains
Job responsibilities
- Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
- Strong knowledge of Jira, including advanced filters and dashboards and using automation
- Implementing automation using Alteryx and Tableau or similar tools
- Good presentation skills using tools such as PitchPro+ and Lucid