Reliability & Identity Systems Administrator

• 12 month role
• Brisbane northside location
• Queensland

The Reliability & Identity Systems Administrator is responsible for the administration, support, maintenance and continuous improvement of identity and access management services. This role provides operational support across a range of directory and identity technologies, ensuring the security, reliability, availability and integrity of identity services that support critical business systems and users across the department.

Key Responsibilities

• Provide day-to-day operational support, administration and maintenance of identity services, including Active Directory (AD), Microsoft Entra ID, eDirectory and associated identity management platforms.
• Monitor, investigate and resolve incidents, service requests and operational issues relating to identity and access management services within agreed service levels.
• Perform user provisioning, de-provisioning and access management activities in accordance with approved security and governance processes.
• Support the management of authentication, authorisation, group memberships, privileged access and directory synchronisation services.
• Assist in maintaining the availability, performance, security and resilience of identity infrastructure and associated services.
• Participate in planned maintenance activities, upgrades, patching, system health checks and platform lifecycle management.
• Contribute to the implementation and support of identity-related projects, enhancements and technology upgrades.
• Assist with troubleshooting complex identity, authentication and access-related issues across enterprise platforms and applications.
• Develop and maintain operational procedures, support documentation, technical standards and knowledge articles.
• Collaborate with infrastructure, cyber security, cloud, application and project teams to ensure identity solutions align with business and technical requirements.
• Support compliance, audit and security initiatives through the implementation of identity governance, access reviews and operational controls.
• Identify opportunities for process improvement, automation and optimisation of identity management processes and services.
• Participate in on-call, after-hours support or maintenance activities where required.
• Contribute to service reporting, operational metrics and continuous service improvement activities.

Skills and Experience

• Experience administering enterprise identity and access management environments.
• Strong experience supporting Microsoft Active Directory, Microsoft Entra ID (Azure AD) and/or eDirectory environments.
• Demonstrated knowledge of authentication, authorisation and access management concepts, including identity lifecycle management and privileged access management.
• Experience troubleshooting and resolving complex technical issues in large enterprise environments.
• Knowledge of directory synchronisation, federation services, single sign-on (SSO), multi-factor authentication (MFA) and conditional access technologies would be highly regarded.
• Experience working with IT service management processes, including incident, problem and change management.
• Well-developed analytical, problem-solving and troubleshooting skills.
• Proven ability to work autonomously while contributing effectively within a collaborative team environment.
• Strong communication and stakeholder engagement skills, with the ability to work across technical and non-technical business areas.
• Experience working within large, complex government or enterprise environments is highly desirable.
• Current and varied experience across both public and private sector organisations is highly desirable.

Closing Date: 5 October 2026

For more information, please contact Angela Anderson at angela.a@edenritchie.com.au