Relief Support Advocate

Position Summary

The Relief Support Advocate will provide last minute, on call shift coverage for after hours advocates. They play a crucial role in maintaining adequate coverage for the emergency shelter. This position is responsible for covering any open shifts throughout the week they are on-call. The ideal candidate is compassionate, capable of handling multiple tasks efficiently, and is incredibly reliable.

Priority 1: Equity and Inclusion

• Reflect and understand how identities could give advantages in the workplace—even if they are not asked for or earned—while others might experience disadvantages. Reflect on how our position and power may shift depending on the environment, the people, or the institutions at play. Build the awareness and compassion that is needed and expected to create an equitable and inclusive workplace.
• Create an inclusive environment and behave in a way that ensures that clients and employees feel embraced, no matter what their cultural orientations are, respected and valued, engaged, and connected to the community, and safe from abuse and harassment.

Priority 2: Shift Coverage

• Provide on-call, shift coverage, in person, at the emergency shelter for any and all open shifts. This may be last minute or may have some notice.
• Regularly sign up for on-call weeks to cover shifts in person.

Priority 3: Client Services

• Provide crisis intervention services for phone-in and walk-in survivors.
• Perform entries with accepted clients.
• Promote a positive environment within the shelter for both residents and employees.
• Facilitate activity groups with clients, as scheduled.
• Every hour, complete a walk-through of the building to ensure client needs are met.
• Complete documentation of interactions and calls by the end of the shift.

Priority 4: Supply Assistance

• Replenish necessary supplies in resident rooms, including toilet paper, trash bins and bags, shampoo, and conditioner.
• Wash, fold, and restock bedding supplies to prepare for new residents.
• Create toiletry bags for incoming clients.
• Ensure all living spaces meet the shelter’s cleanliness and safety standards through regular walk-throughs and inspections.
• Assist Shelter Facilities Support Specialist with cleaning and preparing rooms for new residents after a resident has left the program within 3-5 business days of their departure.

Other Duties/Responsibilities: Other assistance to support the overall goals of the department and organization. DVIS retains the right to add or change duties and/or responsibilities at any time.

Supervisory Responsibilities: None

Budgetary/Fiscal Responsibilities: Acts as a good steward of DVIS’s resources.

Responsibility for Confidentiality: The nature of this work requires safeguarding against the release of confidential and proprietary information of DVIS and its clients.

Contact with Others: This position will interact with managers at all levels and staff members across the organization, in addition to members of external organizations and the public.

Documentation: Maintains up-to-date and accurate files for each client according to agency guidelines and current professional standards.

Meetings and Training: Attend meetings and training as requested by supervisor.

Hours: provides on-call and holiday coverage evenings, overnight, and weekends.