Relocation Manager

IEM is looking for a Full Time– Relocation Manager to join our Disaster Recovery team. The Relocation Manager is responsible for the day-to-day management of relocation program activities and provides direct supervision to CDBG-DR/MIT Relocation Case Managers. This position maintains a thorough understanding of applicable program policies, requirements, and procedures; oversees case progress, production, and quality control; and supports homeowners throughout the relocation process in accordance with PRDOH guidelines.

Primary Location:

• Candidate must live on a commutable distance to Barceloneta, Ponce, Isabela, or Mayagüez, Puerto Rico.
• Work in an IEM office environment with a team.

Essential Functions:

• Maintain a complete understanding of all applicable program policies, requirements, and procedures and review cases within the guidelines established by PRDOH.
• Manage day-to-day relocation program activities and provide direct supervision to CDBG-DR/MIT Relocation Case Managers.
• Lead relocation operations and assist Relocation Case Managers with daily activities and oversight of relocation progress.
• Establish goals and metrics to monitor the production and quality control of Relocation Case Managers.
• Conduct timely in-person or telephone meetings with the Grant Manager, PRDOH, and other parties to ensure the relocation process is completed satisfactorily.
• Coordinate with the Legal Representative and subcontractors to review cases and submit legal documentation and facilitate real estate closings.
• Oversee the prompt resubmission of applicant files returned from Quality Control to expedite file progress.
• Support and assist homeowners throughout the relocation program, from relocation award notification through relocation closing, while representing the client in a professional, customer-centered manner.
• Provide administrative support for case management functions, including coordinating schedules and facilitating operations at Intake Centers.
• Organize and prioritize work to ensure adequate time and attention are dedicated to individual tasks while meeting established timelines, deadlines, and performance measures.
• Participate in team, site or program level file update exercises as required to meet established delivery goals.
• Supervise Relocation Case Managers throughout the end-to-end file preparation process, including verification of electronic data integrity and periodic document review.

Minimum Qualifications:

• Degree: Bachelor’s degree from an accredited college or university.
• Experience: Two (2) years of experience with CDBG housing and/or FEMA hazard mitigation or similar programs/projects.

Additional Information:

• Office Locations: Often, these offices are either owned by the client we work with or by IEM. All candidates are expected to follow any rules and regulations of the office in which they are required to work for that project.

Benefits and more:

• Annual salary is based on location and experience:
• 10 paid holidays
• Vacation Pay
• Sick Pay
• 401 (K) plan with matching
• Company paid STD and LTD

Equal Employment Opportunity. All IEM employment decisions, including recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment, if necessary, are made without regard to an individual’s race, color, religion, creed, sex (including sexual orientation, gender identity, and gender expression), national origin, ancestry, age, physical or mental disability, medical condition, genetic information, pregnancy (including childbirth and related medical conditions), marital status, military or veteran status, citizenship or immigration status, or any other characteristic protected under applicable law.

Reasonable Accommodation. IEM is committed to providing reasonable workplace accommodations for individuals with disabilities. If you require assistance or reasonable accommodation during any part of the application or employment process, please email IEMhumanresources@iem.com with specific details about the requested accommodation. All accommodation requests are reviewed case-by-case in compliance with applicable law.