Remittance Marketing Senior Executive

Roles and responsibilities

Promote the Company’s remittance products and services to new and existing customers, while expanding and growing the Company’s remittance business volume through the effective implementation of marketing plans and strategies
Establish continuous contact and strong relationship with customers, relevant parties and staff of remittance partners in line with marketing plans and strategies
Handle customer enquiries, provide professional customer service, and build and maintain good relationships with customers while supporting business development initiatives
Coordinate closely with the Operations team to facilitate the accurate and timely processing of remittance transactions
Manage product/service mix, pricing and margins relevant to market competition and financial trends affecting the business
Support daily account balance checks and reconciliation
Ensure that customer onboarding, KYC/CDD checks, periodic reviews, and daily transactions are conducted in accordance with the Company’s compliance policies, procedures, and applicable regulatory guidelines
Liaise with internal teams to resolve transaction, compliance, and customer-related matters
Perform other ad hoc duties as assigned

Requirement

Minimum Diploma qualification
At least 5 years of relevant working experience in remittance, financial services, or a related industry will be an advantage.
Proficient in spoken and written English and Chinese; ability to communicate in Malay is an advantage
Proficient in Microsoft Office Word and Excel
Cash handling experience is preferred
Ability to build and maintain customer relationships and support business development activities.
Pleasant personality, meticulous, honest, responsible, and a fast learner.
Willing to work on weekends and public holidays when required.

See also