Remote Administrative & Customer Operations Specialist
Description
This is a remote position.
A global support provider is seeking a reliable Administrative and Customer Operations Specialist to manage core workflows for international client accounts. Working in a fully remote setup within South Africa, this entry-level role balances client communication, administrative coordination, and system data maintenance across various time zones. The position requires a detail-oriented professional capable of managing scheduling, handling customer queries, and supporting operational team leads to ensure seamless daily execution.
Shift options align with global regions, operating in South African Standard Time (SAST):
- UK / Europe (GMT/BST): 09:30 - 18:30 (Summer) | 10:30 - 19:30 (Winter)
- US Eastern (EST/EDT): 14:30 - 23:30 (Summer) | 15:30 - 00:30 (Winter)
- US Central (CST/CDT): 15:30 - 00:30 (Summer) | 16:30 - 01:30 (Winter)
- US Pacific (PST/PDT): 17:30 - 02:30 (Summer) | 18:30 - 03:30 (Winter)
- Australia East (AEST/AEDT): 00:30 - 09:30 (Summer) | 01:30 - 10:30 (Winter)
Key Responsibilities:
- Address incoming client inquiries via email, live chat, and phone channels with professional clarity.
- Coordinate and update electronic calendars to manage client appointment bookings accurately.
- Input, update, and clean operational data across client database systems.
- Support operational team leaders with regular documentation and daily routine workflows.
Requirements:
- Grade 12 / Matric qualification with demonstrated numerical and English language proficiency.
- Fast learner with a structured, organised approach to daily tasks.
- Dedicated home office setup featuring high-speed fibre internet and functional power backup systems (UPS/Inverter) to handle non-standard shift schedules.
Requirements
- Grade 12 / Matric qualification with demonstrated numerical and English language proficiency.
- Fast learner with a structured, organised approach to daily tasks.
- Dedicated home office setup featuring high-speed fibre internet and functional power backup systems (UPS/Inverter) to handle non-standard shift schedules.
Preferred Qualifications:
-
Prior exposure to customer service, desk support, or appointment scheduling environments.
Required Software Skills:
- Proficiency with standard digital communication channels (email, chat, phone systems).
- Comfort learning and navigating new digital workspace software and database platforms.
Benefits
- Fully remote work model based in South Africa.
- Exposure to international client operations across global markets.
- Opportunities to build foundational skills in administrative operations and customer service.