Remote Backend Engineer — AI Agent Integrations
Summary
Senior backend engineer at Cresta building production-grade services that connect Cresta's AI agents to customers' CCaaS (contact center) platforms, handling real-time conversations, secure data flows, and AI-to-human handoffs. Work spans scalable backend systems and real-time state management, collaborating with ML researchers; remote within Canada.
Cresta is hiring a Senior Software Engineer, Backend (AI Agent Integrations) to build production-grade backend services that connect Cresta's AI Agents with customers' CCaaS platforms, handling real-time conversations and secure data flows.
The role focuses on scalable backend systems, real-time state management, and seamless AI-to-human handoffs, collaborating with ML researchers and ensuring high availability in enterprise environments. Remote work in Canada is supported.
