Remote Call Center Representative

Remote Call Center Representative – Non-Emergency Medical Transportation (Entry Level)

Location: Remote (Kansas residents only) | Job Type: Full-Time | Experience: Entry Level, No Experience Required to Apply

Pay: $11.00/hour, increasing to $12.00/hour (about 9%) after 90 days of full-time employment, plus a $0.50/hour weekend shift differential

About the Role

Berlin-Wheeler, Inc. is hiring a Remote Call Center Representative to help members get to their medical appointments. In this work-from-home customer service role, you will answer inbound calls, schedule non-emergency medical transportation (NEMT) trips, and make sure every member has a safe, reliable ride. If you enjoy helping people, have strong phone skills, and want an entry-level remote job with a clear pay increase, we want to hear from you.

Pay and Schedule

• Starting pay: $11.00 per hour
• Pay increase: $1.00 per hour (about 9%) after 90 days of full-time employment, bringing pay to $12.00 per hour
• Weekend shift differential: an additional $0.50 per hour for weekend hours worked
• Operating hours: 7 days a week, 7:00 AM – 9:00 PM

What You Will Do

• Answer inbound calls from members requesting non-emergency medical transportation
• Set up trips for members and enter accurate trip details in our system
• Confirm scheduled rides with members
• Call medical providers and vendors to confirm appointments
• Check on transportation status to make sure members arrive on time
• Resolve questions and concerns with professionalism, empathy, and patience
• Document every call and follow privacy and compliance requirements

What You Bring

• Must live in and work from the state of Kansas
• High school diploma or equivalent
• Clear, friendly phone communication and good listening skills
• Comfortable with computers and typing, and able to learn new software quickly
• Strong attention to detail and the ability to multitask
• A quiet, private home workspace with reliable high-speed internet
• Ability to work a set schedule

Nice to Have

• Customer service, call center, scheduling, dispatch, or healthcare experience
• Familiarity with non-emergency medical transportation

What We Offer

• 100% remote work from home in Kansas
• All equipment provided at no cost to you
• Paid training
• Guaranteed pay increase after 90 days of full-time employment
• Weekend pay differential
• Meaningful work that helps members get the care they need
• Health, Vision, and Dental Insurance
• PTO and Vacation

Berlin-Wheeler, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.