Remote Care Operations (Site Reliability Engineer)

We are seeking a proactive and reliability-focused engineer to strengthen the operational excellence of Remote Care platforms. This role is responsible for ensuring system stability, performance, and availability by delivering operational support, incident management, and continuous service improvements.

Key Responsibilities

• Manages and resolve daily operational tickets within SLA to ensure smooth business continuity.

• Manages access provisioning and enforce security best practices.

• Support production systems, applications, middleware, and cloud services.

• Investigate operational issues, alerts, and escalations while meeting service expectations.

• Assist in incident response, troubleshooting, and root cause investigations.

• Monitor system health, performance, and availability using operational dashboards and tools.

• Support software deployments, maintenance activities, and operational readiness.

• Develop scripts and automation to improve efficiency and reduce manual work.

• Collaborate with global engineering, support, quality, and product teams.

• Participate in continuous improvement, security, compliance, and reliability initiatives.

• Supports all Company initiatives, policies, operating procedures, processes.

• Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.

• This position requires physical presence at workplace.
  

We Are Looking For

• Bachelor's Degree in Computer Science, Computer Engineering, Software Engineering, IT, or related field.

• Fresh graduates are encouraged to apply.

• Strong analytical and problem-solving skills.

• Good communication and collaboration skills
  

Preferred Qualifications

• 1-2 years of experience in SRE, DevOps, cloud operations, production support, or related technical roles is an added plus.

• Good understanding of operating systems, networking, software applications, and databases.

• Basic knowledge of Linux administration and command-line operations.

• Knowledge of scripting or programming languages such as Python, Bash, PowerShell, or similar languages.