Remote Customer Care Representative
At The IT Company, we believe in building strong relationships with our clients and team members. We're a customer-focused IT solutions provider based in Knoxville, TN, and we're proud to help businesses run smoothly through reliable, secure technology.
Were currently looking for motivated individuals to join our growing support team as Remote Customer Care Representatives. No prior experience is necessary if you're a good communicator and ready to learn, well provide all the training you need.
What You'll Do
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Provide friendly, professional support to clients via phone, chat, and email
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Listen to customer inquiries and provide accurate, helpful responses
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Document interactions clearly in our support system
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Follow established procedures and escalate technical issues when necessary
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Work closely with team members to ensure customer satisfaction
What Were Looking For
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Strong communication skills (verbal and written)
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Ability to stay organized and work independently in a remote environment
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A positive, team-oriented attitude
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Willingness to learn new tools and technologies
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Dependable internet connection and quiet work environment at home
We Offer
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Starting pay between $22-$26/hour, based on your location and role fit
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Paid training no IT experience needed
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Flexible work-from-home schedule
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Supportive team culture with opportunities for growth
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Tools and resources provided by the company
Schedule
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Full-time (Monday to Friday)
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Occasional weekend availability may be requested
Location
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100% Remote (United States only)
How to Apply
Submit your resume with a brief introduction. We welcome applicants from all backgrounds no prior IT experience required. Were excited to meet you!