Remote Desktop Support Engineer| East| UP $3090- ( 1 YEAR CONTRACT)
Primary Purpose
This position serves as the first point of contact for customers requiring IT desktop support. You will be responsible for providing prompt and effective assistance across a range of IT-related issues, while ensuring that software, licenses, and IT operations comply with company standards.
Job Details
Salary: $2,900 – $3,090 per month ( + $50 Phone Allowance/ Completion Bonus)
Location: Bedok
Working Hours: 12-hour rotating shifts
Schedule: 2 days work, 2 days off (Day Shift: 8:30 AM – 8:30 PM / Night Shift: 8:30 PM – 8:30 AM)
Key Responsibilities
Provide remote desktop support to end users.
Receive, prioritize, document, and resolve end-user IT support requests promptly.
Troubleshoot and resolve technical issues while maintaining customer satisfaction and meeting SLA requirements.
Escalate incidents to third-party vendors or relevant resolver groups when necessary.
Update and maintain incident records accurately.
Create and update work instructions where required.
Document IT standards, procedures, and processes where necessary.
Ensure software, licenses, and IT operations comply with established standards.
Requirements
Minimum ITE or Diploma qualification, with at least 1 year of desktop support experience.
At least 1 year of experience supporting Microsoft Windows 10 and Microsoft Office 365.
Possess at least one of the following certifications or equivalent:
CompTIA A+
CompTIA Security+
CompTIA Network+
Microsoft MD-102
Previous IT helpdesk and/or call Centre support experience is an advantage.
Experience providing remote technical support via telephone or remote-support tools is an added advantage.
Willingness to travel to different locations across Singapore when required.
Comfortable working rotating day and night shifts.
Au Wei Xuan , Ryan
Reg No: R23117045
EA License: 23C2060
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