Remote Desktop Support
Skills: Remote Desktop Support
Exp. Level: L2
# of Position: 20+
Work Location (also mention if we can consider relocation): Chennai /Noida
Max PR for Candidate: 35 K PM
Interview location: Bangalore, Chennai, Noida
Remarks (if any) – deadline to share profiles /walk-in deadline/etc
SHARE BEST PROFILE AS PER JD OR BEST MATCH
INTERVIEW WILL BE IN THIS SATURDAY 14th Nov 2015
Detailed JD
General Description
Responsibilities :-
Coordinate desktop changes to avoid deployment collisions.
Prepare requests for rollout
Prioritize change requests
Create rollout plans for changes requests
Coordinate implementation process
Keep track of request and make sure they are implemented as planned
Participate in incident handling concerning desktop changes.
Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
Microsoft environment knowledge (desktop & server).
Have some level of technical understanding of the products building up a desktop service.
Experience from the desktop environment.
Understanding and experience of change management process.
Technical Requirements
Phone support experience necessary.
· Technical helpdesk or technical call center experience is necessary.
· Disciplined, systematic problem solving skills required.
Windows Operating systems
· Clients: Windows7, Windows Vista, Windows XP, Windows 2000
· Servers: Windows 2000, Windows 2003, Windows 2008,
· Knowledge of Active Directory, Exchange 2003/2007
· ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
· MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
· Internet browsers (e.g. Explorer, Chrome, Firefox),
· VPN and remote dial-in users
Support for laptop, desktops, and printers
· PDA and blackberry support
· Others: Adobe Acrobat and other common desktop applications like Winzip, etc
Soft Skills
Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills [B2 LEVEL]
- Should have a great customer handling skills
- Able to handle unforeseen situations
- High level of acceptance
- Can drive HCL’s value and its methodology
Other Skills / Experience
· Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone.
· Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must.
· Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.
· Ability to learn new information quickly and the willingness to do so at all times.
· Ability to work flexible hours from time to time to cover for other help desk staff and to be on call via pager during the week.
· Customer Focus
Teamwork
Technical Expertise
· Interpersonal Effectiveness
Concern for Order and Quality
Hi,
We have multiple openings for different location, for different clients. If you interesting in collabera, plz find the attached details.
Closing Block
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PASTE CANDIDATE’S CV OVER HERE
Thanks & Regards
Swapna.p
swapnap107@gmail.c
Squircle IT Consulting Services Pvt. Ltd.
Hyderabad - 44.
Contact: 040-6565 6629.