Remote Educational Savings Account Customer Success Representative

This is a contingent opportunity; the anticipated start date has not been determined.

We are actively interviewing and building a pool of pre-qualified candidates so we can move quickly when a position becomes available. Hiring is contingent on an open, funded position and client authorization. Submitting an application and completing our interview process does not constitute an offer of employment, and we cannot guarantee a specific start date or that a position will become available.

Who We Are: Mpathic is a consultative Contact Center and Sales Enablement partner that helps mission-driven organizations grow through meaningful, human-first conversations. We specialize in building, training, and deploying high-performing teams on behalf of our clients, acting as a seamless extension of their team.

Our mission is simple but ambitious: to help enterprises fulfill their mission by delivering superlative omnichannel contact center services, to employ technology that reduces customer effort and magnifies humanity, and to treat every encounter with another person as an unrepeatable chance to make their life better.

Why Mpathic?

• Structured training and real coaching - not “figure it out on your own”
• Clear path to advancement for high performers
• A team culture that values effort, integrity, and growth
• Meaningful work supporting organizations that impact real people.

Mpathic is seeking Customer Success Representatives to provide highly efficient & accurate processing of order fulfillment in a cloud-based environment. The position is fully remote and will employ gold-standard omnichannel tools. Mpathic's superlative delivery begins with exceptional individuals and immerses them in cutting-edge tools for collaboration. As a Customer Success Representative (CSR), you will be a part of a world-class team processing orders via digital communications. This team will provide expedient and accurate processing to provide timely reimbursements to ESA Scholarship recipients. Education Savings Accounts (ESA) empower families to make school choices that are right for their children's educational needs.

This scholarship provides funds for the various schooling needs of qualifying students, such as therapists, specialists, curriculum, technology, tuition and fees, homeschooling, tutoring, instructional materials and other qualifying expenses.

Key Responsibilities

• Provide consistent, accurate and efficient processing of orders
• Actively communicate with team and families
• Follow coaching from manager to show consistent improvement in identified areas of opportunity.
• Perform other duties as assigned

Schedule: Monday-Friday, 8 AM - 5 PM ET

Compensation: $19-$21 per hour

Benefits: Eligible employees may enroll in medical, dental, and vision coverage and a 401(k) with employer match, and receive paid time off, paid holidays, and paid parental leave. Employees may also be eligible for performance, holiday, and referral bonuses.