Remote from Greece: Czech-Speaking Customer Care Specialist

Cross Border Talents is a leading global recruitment and staffing agency, connecting top talent with top companies across various industries. We are currently seeking a motivated and experienced Czech-speaking Customer Care Specialist to join our international client's dynamic team in Greece. This is a full-time, remote position based in Greece.

Job Description:

As a Czech-speaking Customer Care Specialist, you will be responsible for providing exceptional customer service to our clients and candidates. You will be the first point of contact for our Czech-speaking clients and will assist them with any inquiries or issues they may have. You will also provide support to our recruitment team by assisting with administrative tasks and ensuring a smooth and efficient recruitment process.

Key Responsibilities:

• Respond to customer inquiries and provide solutions in a timely and professional manner
• Handle and resolve customer complaints and issues
• Maintain accurate and up-to-date customer records
• Assist with administrative tasks such as scheduling interviews and sending out job offers
• Collaborate with the recruitment team to ensure a seamless recruitment process
• Stay up-to-date with company products, services, and policies
• Provide feedback to improve customer satisfaction and overall customer experience
• Meet and exceed performance targets and goals

Requirements:

• Fluent in Czech and English (both written and spoken)
• Previous experience in customer service or a similar role is a plus
• Excellent communication and interpersonal skills

- Strong problem-solving abilities

• Ability to work independently and in a team environment
• Proficient in using MS Office and CRM software
• Flexible and able to adapt to changing priorities and tasks
• Strong attention to detail and organizational skills
• Ability to work in a fast-paced and dynamic environment
• EU ID or a valid residence card in Greece with full market access

If you are a customer-focused individual with excellent communication skills and are looking for a remote opportunity in Greece, we want to hear from you! Apply now to join our client's team as a Czech-Speaking Customer Care Specialist.