Remote German-Speaking e-commerce Customer Support

🔧 Scope of cooperation:

• Provide customer support services through phone, email and chat channels.
• Collaborate with external partners (e.g., shipping and logistics providers) to ensure smooth order fulfillment and resolve delivery-related issues.
• Provide comprehensive pre-sales product advice tailored to customers’ needs and expectations.
• Support customers throughout the ordering process and resolve related technical and operational issues.
• Provide information regarding shipments, monitor order statuses, and explain any delivery delays.
• Process order cancellation requests for orders that have not yet been dispatched.
• Handle claims related to transport damages and missing items in deliveries.
• Process product return requests in accordance with the customer’s right of withdrawal.
• Respond to inquiries regarding discounts, promotions, and special offers.
• Verify and manage requests related to discount programs (e.g., employee or student discount schemes).
• Provide operational support for customer and order management on e-commerce marketplaces such as Amazon, eBay, and similar platforms.

✅ What we expect:

• Very good command of German (C1).
• Good command of English (B1).
• Good communication skills and willingness to learn.
• Ability to work with computer tools efficiently.
• Ability to provide services for approximately 120 hours per month, depending on your declared availability and business needs.