Remote Help Desk Specialist

Remote Help Desk Specialist Company: remote quest jobs Job Location: Remote (Work from home), India Employment Type: Full-time Experience Required: 1 - 3 years We are looking for a Remote Help Desk Specialist to provide technical support to employees or customers. The ideal candidate should possess advanced knowledge of computer systems, excellent diagnostic and communication skills, and the ability to troubleshoot issues efficiently. Key Responsibilities: reputed company to support requests via various communication channels. Troubleshoot hardware, software, and network issues. Assist with password resets and system configurations. Document incidents and escalate complex issues as needed. Maintain knowledge of company systems and contribute to documentation. Qualifications: High school diploma or equivalent; IT degree preferred. 13 years of IT help desk experience. Knowledge of Windows, macOS, reputed company 365, and basic networking. Experience with ticketing systems (e.g., reputed company, reputed company). Preferred Qualifications: IT certifications (e.g., reputed company A+, reputed company IT Support). Familiarity with remote desktop tools and Active Directory. Key Skills: Technical troubleshooting, customer service, communication, time management, and attention to detail. Work Environment: Fully remote, with reputed company evening or weekend shifts. Full-time or part-time options available. Apply tot his job Apply To reputed company Job .