Remote Help Desk Support
Summary
Remote help desk role at a children's clinic: troubleshooting Windows/macOS software, hardware, and network issues for end users via phone, email, and chat, while logging tickets, escalating unresolved problems, and maintaining support documentation.
Job Description:
Provide remote technical support to end-users by troubleshooting software, hardware, and network issues. Respond to service requests via phone, email, or chat and ensure prompt resolution or proper escalation.
Responsibilities:
Respond to and resolve technical issues in a timely manner
Provide step-by-step guidance to users remotely
Log, track, and update support tickets in the help desk system
Escalate unresolved issues to higher-level IT staff
Maintain documentation of support procedures
Ensure customer satisfaction with each interaction
Requirements:
Proven experience in IT support or help desk role
Familiarity with Windows, macOS, and common software applications
Knowledge of remote support tools and ticketing systems
Strong problem-solving and communication skills
Ability to work independently and manage time effectively