freehire launches on Product Hunt on 26 August.

Follow →

Otdcareers

Discussion

Remote - Inbound Customer Service Representative (Voice & Email)

Open 56d

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

Join Our Team as a Remote Inbound Customer Service Representative!

We are seeking dedicated and enthusiastic bilingual individuals to join our customer service team! As a Remote Inbound Customer Service Representative, you will provide exceptional support to our diverse customer base, assisting them in both English and another language of your choice. Your contributions will ensure that every customer feels valued and understood.

Role Overview

Do you have strong English communication skills and a passion for helping customers? Join our team and deliver world‑class support through voice and email channels.

Responsibilities

  • Handle inbound customer inquiries via phone calls and email.
  • Provide clear, timely, and professional solutions.
  • Ensure a positive and satisfactory customer experience.
  • Document interactions and follow up on cases.

Employment Conditions

  • Base salary: $2,400,000 COP
  • Connectivity allowance: $100,000 COP
  • Transportation allowance: per Colombian law
  • Schedule: 36 hours per week
  • Operating hours: 8:00 a.m. – 9:00 p.m.
  • Work modality: Remote (operations)
  • Contract type: Indefinite term

Training

  • Duration: 1 week
  • Modality: On-site at Connecta 80 facility
  • Nesting: 1 week with operational support

Requirements

  • Education: High school diploma, technical, technological, or professional degree.
  • Minimum 6 months of call center experience.
  • Must reside in Bogotá.
  • English level: B2+ – C1 (required).
  • Internet connection above 300 Mbps.
  • Internet bill as proof of service.

Required Equipment:

  • A laptop or desktop computer (not a Mac, Surface, or Chromebook) running Windows 10 or higher
  • Hardwired internet connection (ethernet) required
  • USB headset (not wireless) with noise-canceling capabilities
  • Webcam (external or integrated) for video communication

Benefits

    • Salary: 2.400.000 COP+ uncapped commission. Bi-weekly payment through your savings account Bancolombia or Davivienda, the payment is made according to the payroll cut-offs).
    • Type of contract: Open-Ended.
    • Job security
    • Career plan
    • Spotify or Netflix membership
    • Continuance bonus
Show

What this application asks

workable

First name, Last name, Email, Phone, Address, Resume

  • Have you ever been hired, started training, or employed by OneTouch Direct? written answer
  • Are you comfortable commuting to location and working at location 5 days a week? yes / no
  • What do you enjoy most about working in sales? written answer
  • Are you comfortable performing an onsite typing test? yes / no
  • Minimum Typing Speed:
  • Are you comfortable working in a metric-driven, fast-paced environment? yes / no
  • What schedule are you open to working? choose one
  • How did you hear about this job? choose one
  • If a job offer is made, a background check and drug screen will likely be conducted as part of the pre-employment screening process, often after a conditional offer is extended. Are you comfortable moving forward? yes / no
  • By submitting my application, I consent to receiving calls, texts or emails from OneTouch Direct. Message and data rates may apply. Refer to our privacy policy for more information. Text STOP to cancel at any time. yes / no

See also

11,442 jobs
Remote Latam jobs
18,704 jobs
Remote Worldwide jobs
51,075 jobs
JavaScript jobs
70,556 jobs
TypeScript jobs
179,016 jobs
Python jobs
60,593 jobs
React jobs
8,317 jobs
Go jobs
261,435 jobs
Senior-Level jobs
29,414 jobs
Backend jobs
13,452 jobs
Frontend jobs

Tailor your CV for this role?

We couldn't check your fit for this role — add a CV to your profile to see it next time.

A new version of freehire is available