Remote Non-Credentialed Veterinary Support Staff

Non-Credentialed Veterinary Support Staff

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Who We're Looking For

Non-credentialed veterinary support staff with at least 3 years of patient care focused clinical experience to work REMOTE FROM HOME, handling high-pressure calls, and supporting pet owners through stressful situations. Emergency/critical care experience is a plus for some roles.

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Open Positions

Pet Poison Helpline (PPH) Representative I
With a high level of professionalism and customer service, handle incoming calls and chats about toxic exposures, poisonings, and general care questions related to pets. Triage cases; provide accurate medical, health, and safety information and document records in electronic database.

Full-Time Mid Shift:

• Work 40 hours/week, 4 shifts/week, 10.5 hours each
• Varying shifts between 10am-10:30pm CST
• Scheduled every other weekend (Saturday & Sunday) and rotating holidays
• Work weeks run Saturday-Friday

Full-Time Evening Shift (+$2/hr shift differential):

• Work 40 hours/week, 4 shifts/week, 10.5 hours each
• Varying shifts between 2pm-2:30am CST
• Scheduled every other weekend (Saturday & Sunday) and rotating holidays
• Work weeks run Saturday-Friday

Full-Time Float Shift (+$3/hr shift differential):

• Work 40 hours/week, 4 shifts/week, 10.5 hours each
• Varying shifts between 5am-2:30am CST
• Scheduled every other weekend (Saturday & Sunday) and rotating holidays
• Work weeks run Saturday-Friday

Part-Time Evening Shift:

Option 1:

• Work 20 hours/week, 4 shifts/week, 5 hours each
• Varying shifts between 5pm-12am CST
• Scheduled every other weekend (Saturday & Sunday) and rotating holidays
• Work weeks run Saturday-Friday

Option 2:

• Work 20 hours/week, 5 shifts/week, 4 hours each
• Varying shifts between 4pm-11pm CST
• Scheduled every other weekend (Saturday & Sunday) and rotating holidays
• Work weeks run Saturday-Friday

Veterinary Industry Representative I
The Veterinary Industry Representative I (VIR) position is responsible for responding to incoming cases through SafetyCall International via telephone regarding potential adverse events and other questions or concerns from pet owners and veterinary professionals related to various products. The VIR will take full histories and details of the events, triage the cases, and provide accurate medical, health, and safety information to the callers. VIR's document each case in an electronic record and follow up as necessary to ensure the well-being of the animals and facilitate adverse event reporting. Given the nature of the position, many pet owners are calling under stressful circumstances and are therefore in distress. VIRs must be able to manage cases under pressure and be comfortable talking to people in various emotional states.

Full-Time Day Shift:

• Works 40 hours per week, 5 shifts/week, Monday-Friday, 8.5 hours each
• Varying shifts between 7am-5pm CST
• Limited PTO is approved during the busy season between the months of May-October.
• Occasional holidays may be required.

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Pay & Differentials

• Base rate of $19-20/hr + applicable shift differentials as noted per position/schedule
• $5/hr weekend shift differential for phone hours worked between 12am CST Saturday-4am CST Monday on top of base and other differentials

Pay is discussed individually and is based on education, experience, and credentials.

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Benefits

• Medical, dental, vision, life, accident, critical illness, hospital indemnity and pet insurance
• PTO & paid holidays
• 401(k) with match PTO & paid holidays
• Company-paid life and disability insurance (in applicable states)
• CE & license reimbursement
• Bonus & incentive programs

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Training

4–6 weeks paid, full time training (40 hours/week). Hours vary and may include days, mids and evening shifts. Training schedules are set in advance and no conflicts can be accommodated during this period.

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Required Qualifications

• Non-credentialed veterinary support staff with at least 3 years of direct patient care veterinary clinic/hospital experience.
• Ability to work varying shifts including evenings, weekends, and holidays
• Strong keyboarding and computer skills (Microsoft Office and common software)
• Excellent written and verbal communication; professional, empathetic, and composed under pressure
• Strong attention to detail and accurate data entry; ability to multitask while maintaining quality
• Math proficiency: add, subtract, multiply, and divide across all units of measure including fractions, decimals, ratios, and percentages
• Ability to gather, analyze, and synthesize complex or diverse information
• Ability to follow and apply instructions in written, oral, or diagram form
• Customer service-focused attitude with a genuine commitment to caller well-being
• Ability to maintain confidentiality of client, product, and company information

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Remote Requirements

• Reliable internet meeting SCI’s IT requirements (details on our careers page)
• Dedicated, distraction-free workspace during all working hours with no other responsibilities during shifts (including care of dependents or animals)

Due to the large number of applicants we receive and the unique nature of this position, we are not always able to respond to every candidate who applies. If we plan to move forward with you, you can expect to receive a response from us within a week of completing your application. If you do not hear from us, please know that we appreciate your interest, but we have moved forward with other candidates at this time.