Remote Project Manager
Description
HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.
Job Title: Remote Project Manager (100% Work From Home)
About the Client
Our Client is the premier organic Reddit marketing agency globally, partnering directly with Reddit to help enterprise brands establish authentic, high-impact community presences. Trusted by Fortune 100 brands—including major global technology, insurance, and consumer product companies—they navigate the expanding role of organic community discussions within modern search engines and AI answer engines. As their agency footprint and client roster scale rapidly, they depend on meticulous, proactive project managers to streamline client operations, enforce account accountability, and keep executive workflows organized.
Our client is looking for an Agency Operations Lead to run how the agency delivers work. You will take the operating load off the founders so they can get back to marketing and client strategy. You will own agency-wide delivery operations, ensuring work is delivered consistently, on time, and to the agreed standard. You will design the processes the team runs on and hold people accountable for following them..
This is a hands-on role. You will work directly with the founders and a team of account managers and editors. Account Managers lead client relationships and account priorities; you will make sure the agency has the plans, resources, systems, and accountability needed to deliver on those priorities. We need someone who makes decisions, keeps moving when an answer is not clear, and is comfortable making decisions and moving work forward.
Key Responsibilities
Delivery and operations
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Own delivery across client accounts, from signed agreement to approved deliverable. Know what is due, who owns it, and whether it happened.
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Own the handoffs between teams, including brand to client, so nothing falls between people.
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Run weekly delivery planning across accounts, turning the priorities agreed by Account Managers into a realistic plan for the team.
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Report what was delivered, what is at risk, and where capacity or priorities need to change.
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Escalate stalled work within a day or two. Do not wait for a founder to respond.
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Cut work that does not move client outcomes. Protect time for the work clients value.
Process and systems
- Write and maintain the standard operating procedures, then run the team against them.
- Ensure that client decisions, approvals, and feedback documented by Account Managers are translated into clear tasks, owners, and deadlines. Maintain a reliable operational record of delivery status, dependencies, and next steps.
- Run the team's tools, including Monday.com, Slack, ChatGPT Spaces, and AI tools, and keep them consistent.
People and culture
- Set clear expectations and hold team members accountable, directly and fairly.
- Enforce the agency's values and working standards every day.
- Watch team workload and flag capacity risk to the founders and clients early.
- Coach account managers and editors to own outcomes, not only tasks.
Quality and reporting
- Own the quality of delivered work and what it does for the client.
- Report on delivery and operating metrics. Set priorities with a framework such as OKRs.
Qualifications, Skills, and Key Competencies
Required Qualifications
- Three or more years running delivery or operations for client-facing work, including leading people. Experience in a marketing agency, digital consultancy, or client-services team serving U.S. clients is preferred.
- A stalled project you got moving again. Be ready to describe what you did in the first 48 hours.
- A named way of working. You can name the framework you use (Agile, Scrum, Kanban, OKR, RPM, Six Sigma, or another) and explain how you use it with a team.
- Hands-on experience with project and operations tools, such as Monday.com, Slack, Google Workspace, and Jira or similar.
- Daily use of AI tools such as ChatGPT or Claude, with a habit of checking outputs for accuracy.
- Senior-level written and spoken English. You can write to executives and speak on a client call without a script.
- Availability for about 40 hours per week, with daily coverage from 9:00 AM to 1:00 PM ET.
- A dedicated quiet workspace, a personal computer, a professional headset, and a reliable high-speed internet connection.
Preferred Qualifications
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Familiarity with Reddit ecosystem, community dynamics, or social media agency workflows.
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Hands-on experience driving client onboarding processes from initial contract execution to kickoff workshops.
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Ability to operate autonomously in fast-paced, fluid startup environments without requiring pre-built procedures.
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Competitive USD Compensation: $3,000 – $4,000 USD monthly salary paid directly in USD via wire transfer, Wise, or preferred payment rails.
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Paid Leave Package: 15 paid days off (PTO) annually, plus 5 company holidays and up to 7 local public holidays.
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Career Progression Pathway: Contractor engagement with a clear potential path to full employment via an Employer of Record (EOR) service.
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Autonomy & Culture: 100% remote working environment with high trust, low micromanagement, and direct collaboration with company founders.
Application Disclaimer: Please Read Before Proceeding
To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.
Voice/Video Recording is REQUIRED
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.
Mandatory Knockout Questions
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.
Apply Wisely
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.
Check Your SPAM Folder
All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.
We appreciate your interest and look forward to reviewing your application!