Remote - Quality Assurance & Process Analyst
About World Business Lenders (www.wbl.com)
At World Business Lenders (WBL), we provide flexible, short-term commercial loans backed by real estate to help small and medium-sized businesses across the United States, particularly those facing difficulties with traditional financing.
- This position is a Contract/Consultant role with working hours typically from 9:00 am-6:00 pm Eastern Standard Time, Monday through Friday. Applicants should have an excellent command of the English language, both spoken and written.
We request that you submit your CV in English.
Role Overview
- The Quality Assurance & Process Analyst plays a key role in enhancing our operations by connecting the dots between quality assurance, business requirement analysis, and operational excellence. In this position, you'll be responsible for not only ensuring the quality of our software and business processes but also for spotting opportunities for improvements through smart automation and thoughtful process redesign. You’ll act as a quality champion right from the start of the development lifecycle, translating business needs into clear, testable requirements. Plus, you’ll collaborate across teams to help eliminate inefficiencies and bring undocumented processes into the light.
Role Purpose
- In this role, you'll play a key part in enhancing our organization's quality, compliance, and efficiency by merging thorough quality assurance practices with insightful process analysis and requirements engineering. You'll focus on achieving both tactical quality goals, such as defect prevention and validation, as well as strategic operational enhancements, like process formalization, automation, and ongoing improvement.
Job Duties and Responsibilities
- Analyze and document business requirements and workflows
- Perform software testing and quality assurance activities
- Create and maintain test cases, test documentation, and process guides
- Support automated testing tools and frameworks
- Ensure requirements traceability and accuracy
- Identify process inefficiencies and recommend improvements
- Track and improve quality, testing, and process metrics
- Collaborate with QA analysts, developers, business owners, and stakeholders
- Support Agile or iterative development processes
- Communicate technical and process concepts to technical and non-technical teams
- Manage changing priorities and support cross-functional initiatives
- Contribute to process optimization and operational efficiency improvements.
Performance Metrics & Success Measures
- Quality Metrics: We're looking at the defect detection rate, defect escape rate, test case coverage, and mean time to resolution to gauge quality.
- Requirements Accuracy: Key indicators include traceability completion, timely sign-off of requirements, and a lower frequency of change requests.
- Process Improvement Impact: We'll assess the improvements in KPIs after implementation, how well the changes are adopted, cost savings achieved, and reductions in process cycle times.
- Stakeholder Satisfaction: Feedback is vital! We'll collect insights from business owners, project teams, and development partners regarding the clarity of requirements and the quality of testing.
- Efficiency Metrics: We're interested in the time taken to complete test cycles, the turnaround for requirements documentation, and the duration of process analysis cycles.
- Documentation Quality: This includes the completeness, accuracy, and usability of test documentation, requirement specifications, and process guides.
Requirements
- Education: A Bachelor's degree in Business Administration, Computer Science, Engineering, Information Technology, or a related field is required, or you should have equivalent professional experience.
- Experience: We’re looking for someone with a minimum of 3–5 years of experience in quality assurance, testing, business analysis, or process improvement.
- Industry Background:
- You should have demonstrated experience in at least two of the following areas: software testing and QA, requirements analysis, business process analysis, or process improvement initiatives.
- Experience with working in cross-functional team environments that involve multiple stakeholders is important.
- Familiarity with Agile or iterative development environments will be beneficial.
Technical Skills Required
- Analyzing and documenting business requirements, along with utilizing automated testing tools and frameworks.
Soft Skills Required
- Outstanding English communication skills, both written and verbal; adept at simplifying technical and process concepts for audiences with varying levels of expertise.
- Exceptional team player with strong collaborative skills; thrives in cross-functional environments and excels at unifying diverse stakeholders towards common goals.
- Meticulous attention to detail and a steadfast commitment to accuracy, thoroughness, and consistency in documentation and analysis.
- Proven ability to juggle competing priorities, adapt swiftly to evolving requirements, and maintain composure under pressure.
- A genuine curiosity about the inner workings of systems and processes; proactive in uncovering root causes and seizing opportunities for improvement.
Benefits
- Compensation in USD
- Enjoy Paid Time Off (PTO) after just 6 months of service
- This is a full-time opportunity
- Enjoy the freedom of a completely remote work environment!
As published by workable
First name, Last name, Email, Headline, Phone, Address, Photo, Education, Experience, Summary, Resume, What is your salary expectation for this position? Please state in US Dollars, per month. (Please indicate a valid USD amount or your application will not be considered), Current English level, Country, What is your notice period?, Were you referred by someone in the company? If so, please indicate the employe's full name, if not please write "NO", Cover letter
- Great English communication skills, both written and spoken; capable of making technical and process concepts easy to understand for everyone, whether they're technical experts or not. yes / no
- Great team player with strong collaborative skills; enjoys working with people across different departments and building agreement among a variety of stakeholders. yes / no
- Detail-oriented with a strong dedication to accuracy, thoroughness, and consistency in all documentation and analysis. yes / no
- Skilled at juggling multiple priorities, adapting to shifting requirements, and staying focused even in high-pressure situations. yes / no
- A genuine curiosity about how systems and processes function; takes the initiative to investigate root causes and spot opportunities for improvement. yes / no
- Critical Thinker, attention to detail and numerical accuracy yes / no
- Ability to work in a high-intensity, fast-paced environment yes / no
- Please share your experience with the following: ◉ Business Requirements Analysis and Documentation ◉ Automated Testing Tools & Frameworks
- Are you comfortable working during U.S. Eastern Standard Time (EST) hours? Please confirm if you're able to adjust your schedule to match these hours for this role. yes / no
- Please indicate a brief summary of your relevant experience for this role in your own words. (Please indicate a valid summary or your application will not be considered) written answer
- Do you have a Bachelor's in Business Administration, Computer Science, Engineering, Information Technology, or related field (or equivalent professional experience)? written answer
- Do you have 3–5 years of experience in quality assurance, testing, business analysis, or process improvement? written answer
- Do you have experience with business requirements analysis and documentation?
- What is your knowledge of automated testing tools and frameworks? written answer
- What is your experience with business analysis or process improvement?
- Please record a 1-minute audio or video introducing yourself, including your background and experience. This will help us assess your English communication skills. upload