Remote Resolution Analyst - Level 2
Summary
The Remote Resolution Analyst provides remote technical support and troubleshooting for Ricoh products and digital workplace solutions. The role involves managing service requests, documenting interactions in a CRM, and collaborating with internal teams to ensure timely issue resolution.
Who Are we? As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions. At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to tr…