Remote Retention Specialist (Call Center – Customer Retention & Save Calls)
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Remote Retention Specialist (Call Center – Customer Retention & Save Calls)
💼 Full-Time | Remote
💰 Pay: $15–$16/hour
🕒 Schedule: 40h weekly within 7 AM – 11 PM CST
📍 Location: Remote
Start Date: 10/5/26
About the Role
SAPS LLC is hiring Retention Specialists to join our remote call center team.
In this role, you’ll work directly with clients to reduce cancellations, improve satisfaction, and retain customers throughout their journey.
What You’ll Do
•Provide support via phone, email, and chat
•Resolve cancellation requests with tailored solutions
•Assist clients based on needs
•Manage scheduling and case tracking
Minimum Requirements
•Experience in retention, customer service, or call center roles
•Strong negotiation and problem-solving skills
•Ability to de-escalate and retain dissatisfied customers
•Comfortable handling high call volume
•Reliable internet and distraction-free workspace
Why Join Us
•Work from home full-time
•Make a real impact helping dogs and owners
•Collaborative and supportive team environment
Benefits
•Health, Dental, Vision, Disability, and Life Insurance
•Paid Time Off
•401(k) Match
•Employee Assistance Program
Hiring Process
Applicants must complete an assessment through Test Gorilla prior to interviews.
As published by greenhouse
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
- Preferred First Name optional
- Are you 18 years of age or older? choose one
- What state do you reside in? choose one
- Do you have open availability to work any day within our hours of operation: 7am - 11 pm CST? choose one
- We are open 7 days a week. Do you understand that working on Saturday and/or Sunday may be a requirement and that all training and production schedules are CST ? choose one
- If hired, are you willing to commit to working with your camera on at all times? choose one
- How many years of call center customer service experience do you have? choose one
- Who is your internet provider? choose one
- If you answered other to the last question please list your internet provider optional
- Will you need any extended time off within your first 6 months of employment? If yes, please share these dates in your interview so we can inform the training team. choose one
- Have you previously been employed by, contracted with, or otherwise affiliated with SAPS LLC, Dog Academy LLC, Emotional Support Animal LLC, or Intellipet? choose one
- By selecting YES, I consent to receive recruiting SMS messages from Intellipet/SAPS LLC/US Service Animals/Dog Academy at the phone number provided on above. choose one